Quality Manager

Sharp and Carter; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Sharp and Carter in Melbourne seeks a Quality Manager to lead the Quality Management System across manufactured goods and purchased components, ensuring ISO 9001 conformance, regulatory compliance and customer satisfaction. The role collaborates with operations, engineering, procurement and product development to uphold product conformity.

This hands-on leadership position involves building a quality team, overseeing audits, CAPA processes and continuous improvement to elevate quality KPIs and

Qualifications

• Experience with ISO 9001 QMS in manufacturing.
• Auditing experience (internal/external) across domains.
• Continuous improvement tools (Six Sigma, SPC) and problem solving.
• Strong leadership and stakeholder communication skills.

Responsibilities

• Develop, implement and maintain the QMS in line with ISO 9001.
• Own ISO 9001 certification and drive audits.
• Oversee quality control across finished goods and components.
• Lead root cause investigations and CAPA actions.
• Champion supplier quality management including supplier audits.
• Manage customer complaints through to resolution and preventive action.
• Drive quality KPI improvements and reporting.

Skills

Data analysis

Root cause analysis

Decision making

Leadership

Communication

Education

Engineering/Science/Quality Mgmt degree

Tools

QMS system

Job description

About the Company

Our client is an established industrial manufacturing business in Melbourne, producing manufactured goods and working with a supplier base for purchased components.

The business is focused on product conformity, customer satisfaction and continuous improvement, creating an opportunity for an experienced Quality Manager to lead the quality function and build a strong culture of quality across the operation.

About the Role

The Quality Manager will lead the Quality Management System and ensure all manufactured products, purchased components and finished goods meet specified quality standards and ISO 9001 requirements. The role will partner closely with operations, engineering, procurement and product development to uphold product conformity, customer satisfaction and regulatory compliance.

This is a hands‑on leadership opportunity for a quality professional who enjoys owning the system, leading a team and driving measurable improvements in quality performance.

Key responsibilities include:

• Developing, implementing and maintaining the QMS in line with ISO 9001, including process mapping, documentation, audits and continual improvement
• Owning and maintaining ISO 9001 certification
• Implementing and overseeing quality control systems and standards to meet customer specifications and compliance obligations
• Overseeing inspection, testing and evaluation of finished goods and component parts
• Managing the quality aspects of the PPAP process, ensuring documentation is correct and reviewed
• Leading root cause investigations and corrective and preventive actions
• Championing supplier quality management, including supplier audits nationally and internationally
• Managing customer complaints and feedback through to investigation and prevention of recurrence
• Conducting internal, process and product audits, including scheduled product testing with Product Development
• Driving improvement in quality KPIs
• Working with the Safety, Health and Environment Manager to maintain and improve the integrated management system
• Leading, training and developing the quality team, and running quality forums across the business
• Ensuring accurate quality documentation, including audit results, inspection records, control plans and change management

Skills & Experience

To be successful in this role, you will have:

• Degree qualification in Engineering, Science, Quality Management or a related technical field
• Experience within a manufacturing environment managing QMS elements aligned to ISO 9001
• Experience with quality assurance and quality control systems, including inspection, testing, auditing and supplier quality
• Experience coordinating or leading internal or external audits
• Familiarity with continuous improvement tools such as root cause analysis, corrective action, Six Sigma and SPC
• Strong data analysis, problem‑solving and decision‑making skills
• Clear and persuasive communication skills, with the ability to influence stakeholders
• Strong leadership presence and the ability to promote a culture of quality and continuous improvement
• Calm, decisive approach when managing nonconformances and customer‑impacting issues
• Highly organized with strong attention to detail
• Willingness to travel within Melbourne, and nationally and internationally for supplier audits