Quality Manager

Sharp & Carter; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

Sharp & Carter is seeking an experienced Quality Manager to lead the quality function in our Melbourne manufacturing operation. The role focuses on building a culture of quality, maintaining ISO 9001, and partnering with operations, engineering and procurement to ensure product conformity and customer satisfaction.

You will lead a hands-on team, drive continuous improvement, oversee audits, quality control, and supplier quality, and report on KPI performance across the site and core suppliers.

Qualifications

• Degree in engineering, science, or quality management.
• Experience in manufacturing with ISO 9001 QMS.
• Experience with QA/QC, inspection, testing, audits.
• Experience leading internal/external audits.
• Familiar with Six Sigma and SPC.
• Strong data analysis and problem-solving.
• Clear communication and stakeholder influence.
• Willingness to travel for supplier audits.

Responsibilities

• Develop and maintain the QMS in line with ISO 9001.
• Own ISO 9001 certification and audits.
• Oversee quality control, inspection, testing of finished goods and components.
• Lead root cause investigations and corrective actions.
• Manage supplier quality and supplier audits nationally and internationally.
• Lead quality team and run quality forums.
• Track and drive quality KPI improvements.
• Collaborate with Safety, Health and Environment for integrated system.

Skills

Quality leadership

Data analysis

Problem solving

Communication

Stakeholder management

Team development

Continuous improvement

Travel willingness

Education

Engineering degree

Science degree

Quality management degree

Tools

ISO 9001 QMS

Quality systems

PPAP

Six Sigma

SPC

Job description

About the Company

Our client is an established industrial manufacturing business in Melbourne, producing manufactured goods and working with a supplier base for purchased components.

The business is focused on product conformity, customer satisfaction and continuous improvement, creating an opportunity for an experienced Quality Manager to lead the quality function and build a strong culture of quality across the operation.

About the Role

The Quality Manager will lead the Quality Management System and ensure all manufactured products, purchased components and finished goods meet specified quality standards and ISO 9001 requirements. The role will partner closely with operations, engineering, procurement and product development to uphold product conformity, customer satisfaction and regulatory compliance.

This is a hands‑on leadership opportunity for a quality professional who enjoys owning the system, leading a team and driving measurable improvements in quality performance.

Key responsibilities include:

• Developing, implementing and maintaining the QMS in line with ISO 9001, including process mapping, documentation, audits and continual improvement
• Owning and maintaining ISO 9001 certification
• Implementing and overseeing quality control systems and standards to meet customer specifications and compliance obligations
• Overseeing inspection, testing and evaluation of finished goods and component parts
• Managing the quality aspects of the PPAP process, ensuring documentation is correct and reviewed
• Leading root cause investigations and corrective and preventive actions
• Championing supplier quality management, including supplier audits nationally and internationally
• Managing customer complaints and feedback through to investigation and prevention of recurrence
• Conducting internal, process and product audits, including scheduled product testing with Product Development
• Driving improvement in quality KPIs
• Working with the Safety, Health and Environment Manager to maintain and improve the integrated management system
• Leading, training and developing the quality team, and running quality forums across the business
• Ensuring accurate quality documentation, including audit results, inspection records, control plans and change management

Skills & Experience

• Degree qualification in Engineering, Science, Quality Management or a related technical field
• Experience within a manufacturing environment managing QMS elements aligned to ISO 9001
• Experience with quality assurance and quality control systems, including inspection, testing, auditing and supplier quality
• Experience coordinating or leading internal or external audits
• Familiarity with continuous improvement tools such as root cause analysis, corrective action, Six Sigma and SPC
• Strong data analysis, problem-solving and decision-making skills
• Clear and persuasive communication skills, with the ability to influence stakeholders
• Strong leadership presence and the ability to promote a culture of quality and continuous improvement
• Calm, decisive approach when managing nonconformances and customer-impacting issues
• Highly organized with strong attention to detail
• Willingness to travel within Melbourne, and nationally and internationally for supplier audits