Quality & Compliance Manager – Cosmetics & Personal Care

G&M Cosmetics Pty. Limited; Melbourne; Presencial; AUD 120.000 - 150.000; Jornada completa

Descripción de la vacante

G&M Cosmetics Pty. Limited in Melbourne is seeking an experienced Quality & Compliance Manager to lead daily quality control, maintain the quality management system, and manage communications with key OEM customers.

You will supervise the QC Officer, drive ISO 22716 GMP adherence, coordinate audits, and partner with R&D, Production and Sales to ensure product quality and compliance across local and international markets.

Formación

• Experience in cosmetics QA/QC within a manufacturing environment.
• Experience supervising QC staff daily.
• Strong understanding of GMP and ISO 22716 cosmetics GMP.
• Experience communicating with OEM or contract manufacturers about specs and quality issues.
• Ability to manage deviations, CAPAs and customer audits.
• Excellent documentation, attention to detail and decision-making.

Responsabilidades

• Maintain and improve the quality management system, SOPs and quality records.
• Lead internal audits and coordinate external certifications and customer audits.
• Coordinate water testing, pest control, calibration and lab tests.
• Drive deviations, non-conformances and corrective actions.
• Act as primary quality contact for key OEM customers and translate requirements into procedures.
• Supervise QC Officer on daily inspections, sampling, testing and documentation.
• Collaborate with Production, Technical, R&D and Sales to resolve quality issues.
• Prepare quality documentation including certificates of analysis and test reports.

Conocimientos

QA experience

QC supervision

GMP knowledge

ISO 22716

Audits

OEM communication

Documentation

Investigations

Educación

Chemistry / Cosmetic Science / Quality Management degree

Descripción del empleo

Quality & Compliance Manager – Cosmetics & Personal Care

Lead daily quality control, manage quality systems and work closely with key OEM customers to ensure product and manufacturing requirements are met.

Key selling points

• Supervise and develop our QC Officer and oversee daily quality activities.
• Be the key quality contact for major OEM customers.
• Help shape quality and compliance practices at our Melbourne facility.

About us

G&M Cosmetics is an established Australian manufacturer of skincare and personal care products, supplying Australian and international markets for over 25 years.

We are seeking an experienced Quality & Compliance Manager to oversee daily quality control, maintain our quality management system and manage quality-related communication with our key OEM customers.

About the role

This is a hands-on management role with a strong focus on factory quality standards, team supervision and customer communication.

You will supervise the QC Officer’s daily work, ensure inspections and testing are completed correctly, and work closely with Production, Technical, R&D and Sales teams to resolve quality issues.

You will also act as the primary quality contact for key OEM customers, translating their product specifications, testing requirements and quality expectations into clear internal procedures and controls.

Key responsibilities

Quality systems and compliance

• Maintain and improve the company’s quality management system, SOPs, specifications and quality records.
• Lead internal audits and coordinate external certification and customer audits.
• Support compliance with ISO 22716 cosmetic GMP and applicable customer and certification requirements, including Halal and organic certification where relevant.
• Manage deviations, non-conformances, corrective and preventive actions, and quality-related change controls.
• Coordinate water testing, external laboratory testing, pest control and equipment calibration schedules, maintaining accurate records.
• Review stability and laboratory test results and coordinate follow-up actions.
• Deliver quality and GMP training and promote consistent standards across the business.
• Monitor recurring quality issues and implement practical improvements.
• Act as the main quality and compliance contact for key OEM customers.
• Clarify and document customer requirements for product specifications, testing, packaging, batch documentation and release.
• Coordinate internal reviews of customer requirements and communicate agreed requirements to the relevant teams.
• Prepare and coordinate customer quality documentation, including specifications, certificates of analysis and supporting test reports.
• Coordinate responses to customer enquiries, technical complaints and quality concerns.
• Lead investigations with internal teams and communicate findings, corrective actions and progress to customers.
• Coordinate customer audits and follow up agreed actions.
• Work with R&D, Technical, Production and Sales teams to support OEM product trials, new product introductions and changes to existing products.

Daily quality control and team supervision

• Plan, prioritise and supervise the QC Officer’s daily inspections, sampling, testing and documentation.
• Oversee quality checks for incoming raw materials and packaging, bulk products, filling operations and finished goods.
• Review QC results and completed batch records, ensuring discrepancies are investigated and resolved.
• Ensure bulk and finished product release follows approved specifications, procedures and delegated authority.
• Monitor manufacturing and filling practices to maintain product quality, hygiene and traceability.
• Ensure non-conforming materials and products are identified, quarantined and appropriately assessed.
• Train and support the QC Officer and provide practical quality guidance to production staff.

About you

• A qualification in chemistry, cosmetic science, pharmaceutical science, quality management or a related discipline, or equivalent relevant industry experience.
• Demonstrated quality assurance and quality control experience in cosmetics, skincare, personal care or a related manufacturing environment.
• Experience supervising QC staff and managing daily laboratory or factory quality activities.
• Strong working knowledge of GMP and quality management systems, preferably ISO 22716.
• Experience communicating directly with OEM or contract manufacturing customers about specifications, testing and quality issues.
• The ability to investigate product complaints and manufacturing deviations and drive corrective actions through to completion.
• Experience preparing for and managing internal, customer or certification audits.
• Strong documentation skills, attention to detail and the confidence to make sound quality decisions.
• Clear communication skills and a practical, collaborative approach to working with production teams.
• Experience with skincare formulations, stability testing, packaging compatibility, Halal or organic certification will be highly regarded.
• Take ownership of quality activities with a direct impact on product consistency and customer confidence.
• Work closely with established OEM customers and an experienced manufacturing team.
• Contribute to the development of quality systems and practices at our Melbourne facility.
• Join an established Australian business serving local and international markets.

Applicants must have the right to work in Australia.