Quality & Compliance Auditor — Drive Improvement

Downer Group; Melbourne; Presencial; AUD 90.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & development

Employee Assistance Program

Perks@Downer discounts

Descripción de la vacante

Downer Group is seeking a Quality Auditor to join the Homes Victoria team in Melbourne. The role involves leading complaints management, establishing QA frameworks, monitoring compliance, and developing training programs for staff and partners to enhance safety, quality and contract capability.

You will analyse trends from audits and data to drive continuous improvement and governance reporting, collaborating with stakeholders to deliver compliant and high-quality service delivery for

Formación

• Experience leading QA, compliance or audit in contract-based service delivery environments.
• Experience overseeing complaints management processes and corrective action frameworks.
• Ability to develop training programs for operational teams and subcontractors.

Responsabilidades

• Lead and coordinate complaints management processes to ensure issues are logged, investigated, resolved and reported in line with contractual requirements.
• Establish and oversee quality assurance frameworks, audits and reviews to assess compliance with service standards and specifications.
• Monitor compliance with contractual, legislative and policy requirements and manage non-conformances and corrective actions to closure.
• Develop and oversee training programs for staff and Service Delivery Partners to support safety, quality and contract capability.
• Analyse trends from complaints, audits and performance data to inform continuous improvement and governance reporting.

Conocimientos

Quality management

Auditing

Data analysis

Stakeholder engagement

Educación

Quality/compliance discipline degree

Descripción del empleo

Downer Group is seeking a Quality Auditor to join the Homes Victoria team in Melbourne. The role involves leading complaints management, establishing QA frameworks, monitoring compliance, and developing training programs for staff and partners to enhance safety, quality and contract capability.

You will analyse trends from audits and data to drive continuous improvement and governance reporting, collaborating with stakeholders to deliver compliant and high-quality service delivery for