Quality Assurance Officer

Sapphire Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Glasshouse Fragrances is seeking a Quality Assurance Officer to safeguard product quality across our business from our head office in NSW. This full-time role covers overseeing inspections, documenting processes, and driving continuous improvement to ensure products meet high standards and stay competitive.

You will collaborate with suppliers, production and quality teams to manage issues, implement corrective actions, and maintain robust SOPs and GMP compliance.

Qualifications

• Experience in a similar QA role.
• Strong record-keeping and documentation.
• Ability to implement corrective actions.
• Confident communication of quality concerns to production.

Responsibilities

• Manage and communicate product requirements to relevant departments.
• Manage and monitor NCR Register.
• Review and approve incoming ingredient inspections.
• Daily Line (CCP) inspections.
• Document, review and improve SOPs for continuous improvement.
• Daily monitoring of quality issues.
• Weekly review of customer feedback data.
• Assist with development of QA systems and GMP requirements.
• Review CCP inspection sheets and communicate findings.
• Report and communicate trends.

Skills

Communication

Attention to detail

Organisational skills

Problem solving

QA experience

Job description

From a spark of imagination, Glasshouse Fragrances has grown to become Australia’s favourite fragrance brand. Founded in 2005, Glasshouse Fragrances locally develops and manufactures a range of fragrant products using only the finest materials. We believe that the power of scent can fortify your fantasies, arouse your individuality and leave you feeling fabulous.

An exciting opportunity has arisen for a Quality Assurance Officer to join our team in this newly created position. This role will play a key part in overseeing and maintaining product quality across our business, ensuring our products consistently meet the highest standards and remain competitive within the market. It’s a great opportunity to make a meaningful contribution to our product offering and ongoing business success.

This is a full-time, five-day-a-week position based at our head office in Rydalmere.

What you'll do:

• Manage & clearly communicate product requirements to relevant departments
• Manage and monitor NCR Register
• Review & approve/authorise incoming ingredient inspections
• Daily Line (CCP) inspections
• Document, review & improve new & current SOPs for continuous improvement.
• Daily monitoring of quality issues
• Weekly review, monitoring and recording data of “Customer Feedback”.
• Assist with the development of a QA System, and GMP requirements.
• Review compiled CCP Inspection Sheets, and communicate any findings.
• Report and communicate trends.

Who you are:

• Excellent communication skills for liaising with suppliers, clients, and internal teams.
• Strong attention to detail and good record-keeping habits
• Good organisational and problem-solving skills, and the ability to manage your time in a fast-paced environment Experience in a similar role
• Demonstrated experience managing quality issues, non-conformances, investigations and corrective actions independently.
• Confident communication skills and the ability to raise quality concerns with production teams.