Quality Assurance and Training Officer

Child and Adolescent Health Service; Western Australia; Hybrid; AUD 70,000 - 95,000; Part time

Benefits offered by this job

Flexible working hours

Work-from-home arrangements

Job summary

Child and Adolescent Health Service is seeking a Quality Assurance and Training Officer to join the Security Services team. The role focuses on reviewing security operations, identifying improvement opportunities, and building the capability of Security Officers across hospital and community health settings.

Reporting to the Security Manager, you will lead continuous improvement of security practices, ensure compliance with legislation, accreditation standards and organisational policies.

Qualifications

• Significant experience designing, implementing and evaluating training and quality improvement processes in large organisations.
• Experience improving security operations within healthcare settings is an asset.

Responsibilities

• Conduct audits, reviews and assurance activities to check compliance with laws and policies.
• Analyze incidents, risks and performance trends to identify gaps and improvements.
• Develop, coordinate and evaluate training programs for Security Officers' competency.
• Provide specialist advice on security systems, technology and operations.
• Create and maintain procedures, guidelines and training resources for security ops.
• Collaborate with clinical teams and stakeholders to strengthen security capability.
• Make recommendations to improve security performance and service delivery.

Skills

Quality assurance

Training program development

Auditing and monitoring

Security operations knowledge

Tools

Training management systems

Job description

This is a Fixed Term Full Time or Fixed Term Part Time appointment, for up to 12 months, with the possibility of extension and/or permanency.

We currently have 1.0 FTE available.

• Some travel to community health sites will be required for this role.
• Flexible working hours and locations, including the option for work-from-home arrangements and afternoon shifts.

About The Role

CAHS is seeking a dedicated Quality Assurance and Training Officer to join our Security Services team. This role is responsible for reviewing security operations, identifying opportunities for improvement and developing the capability of Security Officers across hospital and community health settings. You will help ensure Security Services remain safe, effective and aligned with legislative and organisational requirements.

Reporting to the Security Manager, you will lead the review and continuous improvement of security operations across CAHS, ensuring practices align with relevant legislation, accreditation standards, policy requirements and organisational expectations.

You will identify risks, compliance issues and capability gaps, and develop practical solutions through training, procedural improvements and service development initiatives. This includes coordinating and delivering training programs, developing learning resources, engaging external training providers and subject matter experts, and ensuring Security Officers maintain the competencies required to operate in a complex healthcare environment.

Your ability to build strong relationships with security personnel, clinical teams, external stakeholders and service providers will be critical to success, as you provide specialist advice, deliver security awareness initiatives and support continuous improvement across CAHS Security Services.

Key Responsibilities Include

• Conducting audits, reviews and assurance activities to assess compliance with legislative, policy and operational requirements.
• Analysing incidents, risks and performance trends to identify capability gaps and improvement opportunities.
• Developing, coordinating and evaluating training programs to support Security Officer competency and operational readiness.
• Providing specialist advice on security systems, technology, physical security and operational practices.
• Developing and maintaining procedures, guidelines and training resources that support contemporary security operations.
• Collaborating with clinical teams, stakeholders and service providers to strengthen security capability and awareness.
• Making recommendations that improve security performance, compliance and service delivery.

If you have significant experience in the design, implementation and evaluation of training and quality improvement processes within a large and diverse organisation, we encourage you to apply! An understanding of security operations in a healthcare setting is of benefit.

About Our Team

The Security Team at the Child and Adolescent Health Service (CAHS) plays a crucial role in maintaining a safe and secure environment across Perth Children’s Hospital (PCH) and other CAHS sites including emergency departments, mental health areas, and community health facilities. Dedicated to protecting staff, patients, and visitors from violence and aggression, they work closely with clinical teams, allowing healthcare professionals to focus on delivering exceptional care to children and young people.

The team undergoes comprehensive site‑specific and internal training, including clinical de‑escalation and security‑specific techniques, ensuring they are well‑prepared to handle a wide range of situations effectively.

Their responsibilities include responding to emergency codes, duress alarms, and other urgent situations throughout the hospital and its premises. They also manage security systems, oversee access control, and conduct regular patrols. Additionally, the team handles incidents requiring law enforcement involvement and is responsible for the hospital's helicopter landing operations.

Role Related Questions

We encourage you to contact Steven Hayward on phone [phone] or email [e-mail] with any specific questions related to this role.

Help in submitting your application

If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Eligibility to Apply

To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia.

Sponsorship is not currently available for this position

Sponsorship is not currently available for this position.

Other Conditions

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre‑employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities.

In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

This position is subject to a Western Australian Working With Children (WWC) Check. For further information please refer to the WWC website at: https://workingwithchildren.wa.gov.au

Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within CAHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

About CAHS

The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State’s only dedicated health service for infants, children, and young people. CAHS comprises three service areas: Perth Children’s Hospital (PCH) and Neonatology, Community Health, and Child and Adolescent Mental Health Services (CAMHS).

With over 7000 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area.

For further information about the benefits of working for CAHS, please clickhereand for further information regarding CAHS’ services, please clickhere

CAHS values

To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability.

Support for your interview process

CAHS is committed to ensuring that our interview process meets the access needs of all applicants. If you require any reasonable adjustments to accommodate a disability, enhance access, or support your inclusion and success during the interview, please contact the CAHS Talent Acquisition Team prior to your interview.

You can reach the team via [e-mail] or by calling 08 6456 0321. All enquiries will be treated confidentially.

Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date will not be accepted.

LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.