Quality and Safety Manager

Bupa Australia; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Bupa Australia is seeking a Quality and Safety Manager to drive a proactive culture of quality, safety and continuous improvement across governance, risk and service delivery. You will partner with the Head of Clinical Governance and Senior Medical Advisor to strengthen frameworks and ensure regulatory compliance.

This role leads assurance, audits, and improvement initiatives, manages incidents and risk, and collaborates with operational teams to enhance member outcomes and end-user experience.

Qualifications

• Health Professional/Allied Health Practitioner with extensive experience in Clinical Governance, Quality and Risk management experience.
• Relevant post graduate qualifications or working towards same i.e., Quality Management, Health Administration, Clinical Governance.
• Demonstrated ability to build and refine service delivery and clinical governance processes.
• Proven ability to develop and implement frameworks, drive outcomes and ultimately delivery of programs of work.
• Strong leadership experience and the ability to effectively manage a geographically dispersed team.
• Excellent communication and stakeholder management skills.
• Track record of achieving deadlines in a high volume, pressured environment with high levels.

Responsibilities

• Lead and oversee the assurance function, setting priorities, directing delivery and ensuring alignment with organisational objectives.
• Design, implement and continuously strengthen the quality and assurance programs and clinical governance frameworks.
• Lead and support initiatives that optimise service delivery, driving improvements in efficiency, effectiveness, quality and outcomes.
• Drive continuous improvement initiatives within the Clinical Governance Team to enhance quality systems and process efficiencies and effectiveness.
• Manage investigations into near misses, incidents for internal clinical/operational matters.
• Manage escalation and management of clinical and governance risks, ensuring controls and reporting.

Skills

Clinical Governance

Quality Management

Risk Management

Leadership

Stakeholder Management

Communication

Education

Postgraduate Quality Management

Postgraduate Health Administration

Postgraduate Clinical Governance

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we.

We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is…..

The Quality and Safety Manager is responsible for driving a proactive culture of quality, safety and continuous improvement, working closely with the Head of Clinical Governance and in consultation with the Senior Medical Advisor. The role provides leadership and oversight of the assurance function, clinical governance systems, risk mgmt., audits, compliance activities and quality improvement and Service Delivery Optimisation iniatives. The role will partner closely with operational leaders, credentialing staff, and external stakeholders to strengthen governance frameworks, improve member outcomes and ensure compliance with regulatory and contractual requirements.

Responsibilities include:

• Provide leadership and oversight of the assurance function, setting priorities, directing delivery and ensuring alignment with organisational objectives.
• Design, implement and continuously strengthen the quality and assurance programs and clinical governenace frameworks. With a key focus on credentialling compliance, assurance and contractual obligations.
• Lead and support initiatives that optimise service delivery, driving improvements in efficiency, effectiveness, quality and outcomes through engagement with the Service Delivery Optimisation team
• Drive continuous improvement initiatives within the Clinical Governance Team to enhance quality systems and process efficiencies and effectiveness.
• Manage and oversee investigations into near misses, incidents for internal clinical/operational matters
• Manage the escalation and management of clinical and governance risks, ensuring appropriate controls, reporting and stakeholder engagement and treatment strategies are implemented to support compliance in service delivery
• Partner with operational teams to identify opportunities to streamline procesess, reduce inefficiencies and strengthen service delivery outcomes with a focus on the return of clinical reports and off-base care
• Support the design and implementation of sustainable operational improvements that enhance quality, safety and end user experience e.g. members and health practitioners/referring health centres.

What you’ll need to make it possible

• Health Professional/Allied Health Practitioner with extensive experience in Clinical Governance, Quality and Risk management experience
• Relevant post graduate qualifications or working towards same i.e., Quality Management, Health Administration, Clinical Governance
• Demonstrated ability to build and refine service delivery and clinical governance processes
• Proven ability to develop and implement frameworks, drive outcomes and ultimately delivery of programs of work
• Strong leadership experience and the ability to effectively manage a geographically dispersed team
• Excellent communication and stakeholder management skills
• Track record of achieving deadlines in a high volume, pressured environment with high levels

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.