Quality Manager - CNSW

Bupa Australia; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Bupa is seeking a Quality Manager based at Sydney Plaza HQ to manage the Quality Management System within the Central NSW region, coordinating audits, data collection, and local quality initiatives across six health centres. The role covers dental, medical, physiotherapy, mental health, nursing, general practice and referrals to specialists.

The successful candidate will lead system-wide improvements, ensure accreditation standards are met, provide training, and report to the Regional Clinical

Qualifications

• Must be an AHPRA registered health practitioner with unrestricted registration.
• Minimum 5 years full-time equivalent experience as a health practitioner.
• Ability to hold and maintain a baseline security clearance.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Lead development and implementation of a systems approach to health care delivery across health units.
• Be the local lead agent for health services accreditation and performance against standards.
• Oversee the Garrison Health Operations Audit Framework including self-assessments and clinical audit schedules.
• Provide training in clinical quality improvement methodology for personnel in the health unit.
• Produce required reports and participate in the Regional Clinical Governance Working Group.
• Handle complaints, clinical reviews/investigations and clinical incidents.

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

You might think you already know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia and you’ve probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health services to 85,000 Defence Force members and their families across more than 50 locations in Australia..

About the role

Will be based in Sydney Plaza HQ offices, the Quality Manager will be responsible for the management and maintenance of the Quality Management System within the Central NSW region. You’ll coordinate data collection, internal audit schedules and manage local quality initiatives at all the health facilities within the health units. In this exciting role, you'll oversee the management and investigation of clinical risks and incidents across six health centres and clinics providing services including dental, medical, physiotherapy, mental health, nursing, general practice and referrals to specialists.

This is a permanent full time position.

You will:

• Support development and implementation of a systems approach to health care delivery across health units
• Be the local lead agent and point of contact for all issues around health services accreditation and performance against standards
• Be the local lead agent and point of contact for the Garrison Health Operations Audit Framework including self-assessments and clinical audit schedule
• Provide training and direct assistance in clinical quality improvement methodology for personnel in the health unit
• Action clinical improvement tasks
• Provide the required reports to and participate as an active member of the Regional Clinical Governance Working Group
• Undertake tasks associated with the resolution of complaints, clinical reviews/investigations and clinical incidents

About you

To deliver real outcomes in this role you will be an inherently confident and influential communicator who enjoys working with people of all backgrounds in a complex operating environment. You’ll be capable of taking a system-wide view of models of care across the health units.

You will also require:

• Australian citizenship
• A minimum 5 years full time equivalent experience as an AHPRA registered health practitioner
• Current unconditional and unrestricted registration with AHPRA
• The ability to hold and maintain a baseline security clearance

Be at the heart of it with Bupa

This is your opportunity to make a real impact on the health services we provide in support of the Australian Defence Force and help shape the experience of defence members accessing health services.

You’ll also enjoy all the benefits of working with Bupa in Australia including:

• Tangible employee benefits and discounts on Bupa products and other health and wellbeing initiatives
• A supportive team where your contribution is truly valued - our people love working at Bupa!
• Opportunity to build your career with a Global leader in healthcare

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Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

To learn more about working at Bupa please visit our website: www.Bupa.com.au/careers