Quality and Education Lead

Fresh Hope Communities; Sydney; On-site; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Birthday Leave

Wellbeing Leave

Job summary

Fresh Hope Communities is seeking a Quality and Education Lead, a Registered Nurse who will partner with Leadership, Clinical and Residential Care teams to drive quality, compliance and workforce capability. The role focuses on strengthening governance, education delivery and continuous improvement across a single Home in NSW.

You will lead audits, coordinate education programs and coach teams to elevate resident outcomes and service delivery under the new quality standards.

Qualifications

• Registered Nurse with current AHPRA registration and aged care experience.
• Knowledge of Aged Care Act 2024 and Strengthened Aged Care Quality Standards.
• Experience leading quality, education and capability development.
• Proven ability to identify risks and drive improvements.
• Ability to analyse data and translate insights into actions.

Responsibilities

• Coordinate audits, compliance reviews and quality assurance activities for residents.
• Lead education programs: orientation, mandatory learning and clinical education.
• Coach leaders and teams to reinforce best practices and continuous improvement.
• Prepare reports and maintain records on education, quality and improvements.
• Partner with clinical and capability teams to translate insights into action.
• Support compliance with the Aged Care Act 2024 and quality standards.

Skills

Leadership

Quality improvement

Education delivery

Data analysis

Stakeholder collaboration

Education

Registered Nurse (AHPRA)

Certificate IV in Training and Assessment

Job description

Quality and Education Lead

We're looking for an experienced Registered Nurse to join our leadership team as a Quality and Education Lead. In this role, you'll work alongside our Leadership, Clinical and Residential Care teams to strengthen quality, compliance, continuous improvement, and workforce capability so residents feel heard, known, valued and cared for as their needs change.

• Permanent - Full Time, 38 hours per week position located in Pendle Hill, NSW.
• Be part of a values-driven organisation that puts residents first.
• Make a meaningful impact by leading both quality and education outcomes within a single Home.
• Play a key role in preparing teams for the future of aged care under the new quality standards.
• Access salary packaging and an employee discount program to make your money go further.
• Birthday Leave and Wellbeing Leave in addition to annual leave.

About the Role

• Work with the leadership team to foster a culture of quality, accountability, learning and continuous improvement across the Home.
• Coordinate and undertake audits, compliance reviews and quality assurance activities to support exceptional resident outcomes.
• Identify risks, trends and improvement opportunities through quality indicators, feedback, incident reviews and data analysis.
• Lead continuous improvement initiatives that enhance resident care, service delivery and operational performance.
• Coordinate and deliver orientation, mandatory learning, clinical education and role-specific capability development programs.
• Coach and support leaders and team members to reinforce learning, build confidence and promote best practice.
• Support compliance with the Aged Care Act 2024, Strengthened Aged Care Quality Standards and Fresh Hope Communities' clinical governance framework.
• Prepare meaningful reports and maintain accurate records relating to education, quality, compliance and improvement activities.
• Partner with clinical, quality and capability teams to translate insights into action and sustainable improvements.
• Foster a culture where learning, professional growth and evidence-based practice are part of everyday work.

The Essentials

An enthusiastic and committed Registered Nurse with current AHPRA registration, you will:

• Have at least 3 years' experience in aged care clinical nursing and/or clinical education.
• Have strong knowledge of the Aged Care Act 2024, Strengthened Aged Care Quality Standards and aged care compliance requirements.
  Hold a Certificate IV in Training and Assessment (or be willing to obtain one).
• Be passionate about improving resident outcomes through quality care and workforce development.
• Be confident facilitating engaging learning experiences for diverse audiences and learning styles.
• Have experience identifying capability gaps, delivering education and evaluating learning outcomes.
• Be comfortable analysing data, identifying trends and turning insights into meaningful actions.
• Be a natural collaborator who builds trust, develops relationships and influences positive change.
• Be organised, adaptable and committed to continuous improvement and excellence.
• Demonstrate kindness, integrity and a genuine commitment to supporting others to succeed.

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home.For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 1100 staff and together we serve residents and customers across NSW. We are an Equal Opportunity employer and we value inclusion and diversity. For more about us visit our website https://www.freshhope.org.au

This is a rare and exciting opportunity for a passionate Registered Nurse to influence both quality and workforce capability within a residential aged care home. If you're motivated by developing people, driving continuous improvement and helping older Australians receive exceptional care, we'd love to hear from you.