Quality and Assurance Officer - Utilities

Port Macquarie Hastings Council; Port Macquarie; On-site; AUD 91,000 - 102,000; Full time

Benefits offered by this job

35-hour work week plus flextime

PPE and uniform provided

Discounted gym membership via Fitness/

Job summary

Port Macquarie-Hastings Council is seeking a Utilities Quality & Assurance Officer to join the Utilities Planning & Design Section within the Community Utilities Group. The role combines QA, compliance and continuous improvement while working with water, wastewater and waste services to ensure safe, compliant operations.

You will gather performance data for reporting, conduct internal audits, review processes and engage with field teams to drive quality and regulatory outcomes, protecting public

Qualifications

• Diploma level qualification in Environmental Science, Quality Assurance or Compliance or an equivalent mix of qualification and experience.
• Experience interpreting legislation, regulatory requirements and standards.
• Strong analytical and strategic thinking with ability to research information and identify practical solutions.
• Excellent written and verbal communication with a range of stakeholders.
• Demonstrated ability to work independently, manage priorities and take initiative.
• Proactive approach to continuous improvement and problem solving.
• Proficiency with Word and Excel and general IT skills.
• Current Class C Driver Licence.

Responsibilities

• Undertake site inspections to support compliance, assurance and improvement activities.
• Conduct audits and reviews to assess compliance with regulatory requirements.
• Provide advice to Council teams on compliance requirements and actions.
• Collaborate with operational teams and external stakeholders to achieve quality and compliance outcomes.
• Liaise with regulatory authorities on Licence conditions and reviews.
• Prepare and submit compliance, assurance and regulatory reports.
• Collate, analyse and report on quality and compliance data and maintain documentation.
• Support procurement and coordination of auditors and contractors.

Skills

Legislation interpretation

Analytical thinking

Stakeholder engagement

Communication skills

Problem solving

Education

Diploma level in Environmental Science / Quality Assurance / Compliance

Tools

Microsoft Word

Microsoft Excel

Job description

About The Opportunity

At Port Macquarie-Hastings Council, every employee plays a role in helping our community thrive. We are seeking a Utilities Quality & Assurance Officer to join our Utilities Planning & Design Section within the Community Utilities Group. This is a varied role that combines quality assurance, compliance and continuous improvement with opportunities to work closely with operational teams across our water, wastewater and waste services. This is a key role that helps ensure our water, wastewater and waste services are delivered safely, sustainably and in compliance with regulatory requirements, supporting positive outcomes for both our community and environment. You’ll build strong relationships with stakeholders, undertake site visits and inspections, support regulatory compliance activities and help ensure our essential community services meet legislative and environmental standards. Whether you’re gathering and analysing performance data for regulatory reporting, undertaking internal compliance audits, reviewing operational processes, or collaborating with teams in the field, you’ll play an important role in protecting public health and environmental outcomes. This is a great opportunity for someone with experience in environmental science, quality assurance, compliance or a related field who enjoys combining data analysis and regulatory interpretation with stakeholder engagement and practical problem solving. You’ll gain exposure to a diverse range of utility operations, working alongside treatment plant operators, field staff, laboratory specialists and external stakeholders to drive quality and compliance outcomes.

To Be Successful In This Position You Will Have

• Minimum Diploma level qualifications in a relevant field such as Environmental Science, Quality Assurance or Compliance, or an equivalent combination of qualifications and industry experience
• Experience interpreting and applying legislation, regulatory requirements and associated standards
• Sound analytical and strategic thinking skills, with the ability to research information and identify practical solutions
• Strong written and verbal communication skills and the ability to work effectively with a range of internal and external stakeholders
• Demonstrated ability to work independently, manage priorities and take initiative
• A proactive approach to problem-solving, continuous improvement and identifying innovative ways of working
• Strong computer skills, including proficiency in Microsoft Word and Excel
• Current Class C Driver Licence

On a Typical Day You Will

• Undertake site inspections to support compliance, assurance and improvement activities
• Conduct audits, reviews and other assurance activities to assess compliance with legislative and regulatory requirements
• Provide advice and feedback to Council teams on compliance requirements and any associated actions
• Work closely with operational teams, industry professionals, service providers and the community to support quality and compliance outcomes
• Liaise with statutory and regulatory authorities regarding Environmental Protection Licence conditions, licence reviews and other regulatory matters
• Prepare and submit compliance, assurance and regulatory reports as required
• Collate, analyse and report on quality and compliance performance dataMaintain compliance documentation, registers and databases to support accurate and timely reporting
• Support procurement and tendering processes for auditors, consultants and contractors and assist with the coordination of assigned works
• Contribute to the continuous improvement of processes, systems and practices across Community Utilities

Remuneration And Benefits

Employment type: Permanent, full-time role (35 hours per week plus flex time)

Salary: Starting from $90,760.14 to $101,588.51 per year depending on skills and experience plus 12% super

Benefits

• 35-hour work week plus flextime
• PPE and uniform provided
• Discounted gym membership through membership to Fitness Passport
• Candidates relocating to the region have access to The Welcome Experience
• Career development opportunities OR Opportunities for learning and development and internal career progression
• Annual salary increase as per the Local Government (State) Award 2026 plus annual salary review
• Long service leave after 5 years
• Generous employee assistance program
• Salary packaging options available through Salary Packaging Australia and Maxxia
• Recognition through our annual awards ceremony celebrating and rewarding staff achievements

Questions?

If you would like to know more about this opportunity or have any questions about the role, please contact Rachel Bennett, Manager Innovation, Process and Compliance on 6581 8192.

Applications Close: Sunday 04 October 2026 at 11:30pm

Port Macquarie Hastings Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.