Quality Advisor

TLC Aged Care; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Complimentary gym membership

Thrive Wellbeing Program

Bulk-billed GP appointments

Employee Assistance Program

Learning & Development opportunities

Leadership Development Program

TLC Employee Benefits portal

Discounted corporate health insurance

Novated leasing options

Employee referral program

Job summary

TLC Healthcare is seeking an experienced Quality Advisor to support our Southeast Region homes, strengthening clinical governance, quality systems and accreditation readiness. You will monitor indicators, analyse incidents and trends, and partner with leaders to drive improvement and education for teams delivering exceptional care.

You will work with General Managers, Clinical Leaders and care teams to embed governance, safety and quality across the region, fostering accountability and

Qualifications

• Current AHPRA registration as a Division 1 Registered Nurse.
• Demonstrated experience in clinical governance, quality, compliance or accreditation within aged care.
• Strong knowledge of the Aged Care Quality Standards and contemporary aged care practices.
• Experience conducting audits, monitoring quality systems and driving continuous improvement initiatives.
• Strong analytical and reporting skills with the ability to interpret data and identify trends.
• Excellent stakeholder engagement and communication skills.
• Ability to influence and support leaders through change and improvement activities.
• Current National Police Check and Victorian Driver’s Licence.

Responsibilities

• Support homes to achieve and maintain compliance with the Aged Care Quality Standards.
• Conduct and coordinate internal audits, assessments and quality reviews.
• Analyse resident incidents, clinical data and trends to identify improvement opportunities.
• Partner with leaders to implement quality improvement initiatives and action plans.
• Support accreditation preparation and continuous readiness activities.
• Provide coaching, education and guidance to operational and clinical teams.
• Promote a culture of accountability, excellence and resident-centred care.
• Assist in the implementation and monitoring of clinical governance and risk management systems.

Skills

Clinical governance

Quality improvement

Audits & compliance

Data analysis

Stakeholder engagement

Change management

Education

Bachelor of Nursing

Job description

Lead quality improvement and clinical governance across TLC’s South East homes, driving better outcomes for residents and teams.

Full Time | Southeast Region

Join an award-winning healthcare organisation committed to quality, innovation and excellence

At TLC Healthcare, we are committed to delivering innovative, integrated healthcare services that enhance wellbeing across our communities. Recognised as an Employer of Choice for 10 consecutive years and a Global Healthy Workplace Award winner (2025), we continue to set the benchmark for quality aged care and clinical excellence.

We are seeking an experienced and passionate Quality Advisor to support our Southeast Region homes. This is an exciting opportunity for a clinical quality professional who enjoys building capability, driving continuous improvement, and partnering with operational leaders to achieve outstanding resident outcomes.

About the Role

Reporting to the General Manager Quality & Risk Officer, you will work closely with General Managers, Clinical Leaders and care teams to strengthen clinical governance, quality systems and accreditation readiness across the region.

You will play a key role in monitoring and reviewing clinical indicators, analysing incidents and trends, supporting internal audits, identifying opportunities for improvement, and delivering education and guidance that enables teams to provide the highest standard of care.

Key Responsibilities

• Support homes to achieve and maintain compliance with the Aged Care Quality Standards
• Conduct and coordinate internal audits, assessments and quality reviews
• Analyse resident incidents, clinical data and trends to identify improvement opportunities
• Partner with leaders to implement quality improvement initiatives and action plans
• Support accreditation preparation and continuous readiness activities
• Provide coaching, education and guidance to operational and clinical teams
• Promote a culture of accountability, excellence and resident-centred care
• Assist in the implementation and monitoring of clinical governance and risk management systems

About You

To be successful, you will bring:

• Current AHPRA registration as a Division 1 Registered Nurse
• Demonstrated experience in clinical governance, quality, compliance or accreditation within aged care
• Strong understanding of the Aged Care Quality Standards and contemporary aged care practices
• Experience conducting audits, monitoring quality systems and driving continuous improvement initiatives
• Strong analytical and reporting skills with the ability to interpret data and identify trends
• Excellent stakeholder engagement and communication skills
• Ability to influence and support leaders through change and improvement activities
• Current National Police Check and Victorian Driver’s Licence

What We Offer

At TLC, we invest in our people and their wellbeing.

• Complimentary gym membership with TLC Health Clubs
• Thrive Wellbeing Program with rewards and wellbeing initiatives
• Access to bulk-billed GP appointments through TLC Medical Centres
• Employee Assistance Program (EAP) including counselling and wellbeing support
• Extensive learning and development opportunities
• Leadership Development Program and internal career progression pathways
• TLC Employee Benefits and Shopping Portal
• Discounted corporate health insurance through HCF
• Novated leasing options
• Employee referral program and recognition awards

Why TLC Healthcare?

• Work with an organisation recognised for excellence in workplace culture and wellbeing
• Make a meaningful impact on the quality of care delivered to older Australians
• Partner with experienced operational and clinical leaders across the region
• Join a supportive team focused on continuous improvement and innovation
• Grow your career within one of Australia’s leading integrated healthcare providers

Make an Impact Where It Matters Most

If you’re looking for a role where you can influence quality outcomes, support high-performing teams and contribute to the delivery of exceptional care, we’d love to hear from you.

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.

Our culture is based on a supportive team environment where people thrive and achieve their best professionally

At TLC, we are committed to fostering a diverse, equitable, and inclusive environment where all individuals are respected, valued, and empowered. We believe that embracing different perspectives strengthens our organisation and enhances our ability to serve our communities with integrity and compassion.

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.