Medical Receptionist

TLC Healthcare; Melbourne; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Employee wellbeing program

Free gym membership

Discounted health insurance

Novated leasing options

Employee Shopping Portal

EAP

Professional development

Supportive leadership

Job summary

TLC Healthcare is seeking a proactive Medical Receptionist for a roving role across our Central Melbourne and regional TLC Medical Centres. You will greet patients, schedule appointments, manage inquiries, and support front-desk operations with professionalism and empathy.

In this fast-paced healthcare setting, you’ll travel between TLC locations, collaborate with clinicians and admin teams, and contribute to a smooth, patient-centered experience while maintaining accurate records and billing

Qualifications

• Experience in Medical Reception or Healthcare Administration.
• Experience using Best Practice software.
• Familiarity with NDIS, Support at Home and WorkCover invoicing.

Responsibilities

• Welcome patients and visitors with warmth and professionalism.
• Manage appointment bookings, patient enquiries and reception activities.
• Answer calls and coordinate calendars efficiently.
• Maintain patient records and administrative documentation.
• Process medical and allied health billings and invoices.
• Support various administrative processes across sites.

Skills

Medical Reception

Best Practice software

NDIS invoicing

WorkCover invoicing

Tools

Best Practice software

Job description

Medical Receptionist

Medical Centre Icon Medical Centres Full Time Central Melbourne Applications close: 15th Nov, 2026

Medical Receptionist (Roving) | TLC Medical Centres

Full-Time | Roving Role | Travel Across TLC Medical Centre Locations

Are you an experienced Medical Receptionist who thrives in a fast-paced healthcare environment and genuinely enjoys helping people?

At TLC Healthcare, we’re looking for a friendly, organised, and customer-focused Medical Receptionist to join our growing Primary Care team. As a key member of our medical centres, you’ll play an important role in creating a positive patient experience while supporting the day-to-day operations of our clinics.

This is a unique roving opportunity offering variety, flexibility, and exposure across multiple TLC Medical Centre locations, making it ideal for someone who enjoys building relationships, working collaboratively, and adapting to different environments.

Why You’ll Love This Role

• Variety and flexibility working across multiple medical centres
• Be part of a growing and innovative healthcare organisation
• Work alongside experienced doctors, nurses, and allied health professionals
• Make a genuine difference in the patient experience every day
• Ongoing learning and development opportunities
• Supportive team culture that values collaboration and excellence

About TLC Healthcare

TLC Healthcare is an established leader in integrated healthcare, aged care, and wellbeing services. Guided by our values of Respect, Accountability, Excellence, Collaboration, Integrity, and Innovation, we’re committed to delivering exceptional care and service to the communities we support.

About TLC Medical Centres

Our medical centres provide high-quality, patient-centred healthcare services through a multidisciplinary model of care. From general practice through to allied health and specialist services, we are dedicated to improving the health and wellbeing of every patient who walks through our doors.

About the Role

Reporting to the Regional Manager, you will be one of the first points of contact for patients, families, and visitors. You’ll be responsible for delivering exceptional customer service while supporting the smooth and efficient operation of our medical centres.

Key Responsibilities

• Welcome patients and visitors with warmth and professionalism
• Manage appointment bookings, patient enquiries, and reception activities
• Answer incoming calls and coordinate calendars efficiently
• Maintain accurate patient records and administrative documentation
• Process medical and allied health billings and invoices
• Support NDIS, Support at Home, and WorkCover administrative processes
• Assist with quality improvement initiatives and accreditation requirements
• Work collaboratively with clinical and administrative teams across multiple sites
• Provide general administrative support to ensure the smooth operation of the clinic

About You

You are a proactive and adaptable administration professional who enjoys delivering outstanding customer service in a healthcare setting.

To be successful, you will have:

• Previous experience in Medical Reception or Healthcare Administration
• Strong experience using Best Practice software (2+ years preferred)
• Experience with allied health billing
• Exposure to NDIS, Support at Home and/or WorkCover invoicing (highly regarded)
• Excellent communication and interpersonal skills


• Strong attention to detail and organisational ability


• The ability to confidently manage competing priorities in a busy environment


• High-level computer skills across Microsoft Office and clinical management systems


• A professional and confidential approach when handling sensitive information


• A positive, flexible, and team-focused attitude

Essential Requirements

• Current Australian Driver’s Licence
• Willingness to travel between TLC Medical Centre locations
• Current NDIS Check (including Police Check)


• Up-to-date COVID-19 vaccinations (3 doses)


• Full Australian working rights

What We Offer

At TLC Healthcare, we invest in our people and support their wellbeing both inside and outside of work.

Benefits Include:

• Employee wellbeing program and wellness initiatives
• Free gym membership


• Discounted health insurance


• Novated leasing options


• Access to TLC’s Employee Shopping Portal


• Employee Assistance Program (EAP)


• Ongoing professional development and career growth opportunities


• Supportive leadership and collaborative team culture

Join TLC Healthcare

For enquiries, please contact the Talent Team at [e-mail]

We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.

Our culture is based on a supportive team environment where people thrive and achieve their best professionally.

TLC Healthcare encourage all people of different backgrounds to apply.

As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.