PV-Cleared On-Site IT Technician

Fujitsu

Canberra

On-site

AUD 55,000 - 75,000

Full time

4 days ago
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Job summary

Fujitsu is seeking an On-Site Technician in Australia to deliver desktop support and troubleshooting at the customer site. You will represent Fujitsu, ensuring smooth operations and high customer satisfaction while maintaining service standards and clear communication with clients and teams.

The role requires PV clearance, ITIL/ITSM experience, and familiarity with Microsoft 365, Active Directory/Entra ID, and ServiceNow in enterprise settings.

Qualifications

  • PV clearance is required.
  • Experience in desktop support and troubleshooting.
  • Experience in government or enterprise IT environment.
  • Familiar with ITIL or IT service management.
  • Experience with ServiceNow or similar ITSM platforms.
  • Experience supporting Microsoft 365, Active Directory and/or Entra ID.
  • Relevant IT qualifications or certifications.

Responsibilities

  • Desktop Support and Troubleshooting: diagnose and resolve hardware and software issues.
  • Perform routine maintenance and updates.
  • Assist with installation and configuration of desktop systems.
  • Provide exceptional customer service and communicate with clients and team members.
  • Document and report issues and resolutions clearly.
  • Solve problems independently and work around challenges.
  • Work in a government or enterprise IT environment.

Skills

Desktop support
Customer service
Problem-solving
Independent worker
ITIL knowledge
ServiceNow
Microsoft 365
Active Directory
Entra ID
PV clearance

Education

IT certifications

Tools

ServiceNow
Entra ID

Job description

Fujitsu is seeking an On-Site Technician in Australia to deliver desktop support and troubleshooting at the customer site. You will represent Fujitsu, ensuring smooth operations and high customer satisfaction while maintaining service standards and clear communication with clients and teams.

The role requires PV clearance, ITIL/ITSM experience, and familiarity with Microsoft 365, Active Directory/Entra ID, and ServiceNow in enterprise settings.

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