On-Site Technician

Fujitsu; Canberra; On-site; AUD 55,000 - 75,000; Full time

Job summary

Fujitsu is seeking an On-Site Technician in Australia to deliver desktop support and troubleshooting at the customer site. You will represent Fujitsu, ensuring smooth operations and high customer satisfaction while maintaining service standards and clear communication with clients and teams.

The role requires PV clearance, ITIL/ITSM experience, and familiarity with Microsoft 365, Active Directory/Entra ID, and ServiceNow in enterprise settings.

Qualifications

• PV clearance is required.
• Experience in desktop support and troubleshooting.
• Experience in government or enterprise IT environment.
• Familiar with ITIL or IT service management.
• Experience with ServiceNow or similar ITSM platforms.
• Experience supporting Microsoft 365, Active Directory and/or Entra ID.
• Relevant IT qualifications or certifications.

Responsibilities

• Desktop Support and Troubleshooting: diagnose and resolve hardware and software issues.
• Perform routine maintenance and updates.
• Assist with installation and configuration of desktop systems.
• Provide exceptional customer service and communicate with clients and team members.
• Document and report issues and resolutions clearly.
• Solve problems independently and work around challenges.
• Work in a government or enterprise IT environment.

Skills

Desktop support

Customer service

Problem-solving

Independent worker

ITIL knowledge

ServiceNow

Microsoft 365

Active Directory

Entra ID

PV clearance

Education

IT certifications

Tools

ServiceNow

Entra ID

Job description

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

We are seeking an experienced and highly motivated On-Site Technician to join our team. This role involves providing top-notch desktop support and troubleshooting at our customer site.

The ideal candidate will possess excellent customer service and communication skills, strong problem-solving abilities, and the capability to work independently. As the face of Fujitsu on the customer site, you will ensure smooth operations and maintain a high level of customer satisfaction.

Must have a PV clearance.

Contract: 12 months

Key Responsibilities:

• Desktop Support and Troubleshooting:
• Diagnose and resolve hardware and software issues
• Perform routine maintenance and updates
• Assist with the installation and configuration of desktop systems
• Customer Service and Communication:
• Provide exceptional customer service to ensure client satisfaction
• Communicate effectively with clients and team members
• Document and report issues and resolutions clearly
• Problem-Solving:
• Utilize strong problem-solving skills to address and resolve technical issues
• Independently figure out solutions and workarounds for unexpected challenges
• Experience working within a government or enterprise IT environment.
• ITIL or relevant IT service management experience.
• Experience with ServiceNow or similar ITSM platforms.
• Experience supporting Microsoft 365, Active Directory and/or Entra ID.
• Relevant IT qualifications or certifications.
• Active PV required

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [e-mail].

Search Firm Representatives – PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles – PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).