Public Support Information Officer

Victoria Police; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Victoria Police in Melbourne is seeking a Public Support Information Officer to support the Police Enquiry Service unit. You will assist with updating and releasing sensitive information in a busy environment, ensuring data integrity and adherence to guidelines.

You will perform data entry, records management, and provide timely advice to internal stakeholders while coordinating with various departments. The role offers public service benefits and a supportive, inclusive workplace.

Qualifications

• Excellent oral and written communication skills.
• Experience in data entry and records management.
• High attention to detail and accuracy.
• Ability to manage multiple tasks to meet deadlines.
• Proficiency with computer software and electronic databases.

Responsibilities

• Prepare, check and update criminal history and other information on corporate databases.
• Provide timely and accurate advice per policies and procedures.
• Liaise with the Department, Victoria Police and other stakeholders.

Skills

Communication

Data entry

Records management

Attention to detail

Multitasking

MS Office

Electronic databases

Tools

Microsoft Office

Job description

The Public Support Information Officer is located in the in the Police Enquiry Service unit, which is responsible for updating and releasing of highly sensitive information in a very busy environment. Every enquiry or taskisperformed in accordance with strict guidelines, and the area plays an important role in ensuring the integrity of information recorded on Law Enforcement Assistance Program (LEAP) and otherforce databases.

Offering all the benefits of the public service plus more including comprehensive wellbeing support and access to free counselling, generous leave entitlements, 17.5% annual leave loading, an array of social clubs and networks, exposure to different police units and commands and professional development opportunities.Located at the Victoria Police Centre you will have the convenience and vibrancy of the city and Southern Cross Station on the doorstep. Working in the new Victoria Police Centre you will also have full access to amazing facilities such as multiple gyms, end of trip facilities, all gender facilities, secure bicycle parking, internal café and social spaces, library, parents and carer facilities, chill out spaces, outdoor terraces and much more.

This Unit offers a vibrant, friendly and positive culture with a team of individuals from varied professional backgrounds and experiences as well as the opportunity to contribute to meaningful work. On the job and workplace training will be provided in relation to information management and systems training. This Unit operates during regular business hours with no shift (evening/night) work, weekend, or public holiday requirements.

Victoria Police is a contemporary and agile workplace and support flexible working arrangements.

Your duties will include:

• Undertaking the preparation, checking and updating of criminal history and other information onto corporate databases.
• Providing timely and accurate advice in accordance with established policies and procedures.
• Liaising with various members of the Department, Victoria Police and other stakeholders.

As the successful applicant, you will have:

• Good oral and written communication skills.
• Experience in data entry and records management.
• Excellent attention to detail and ability to assess the accuracy and completeness of information in accordance with established standard and procedures.
• Ability to self-manage multiple workloads at once and meet prescribed deadlines.
• Proficiency with the use of computer software (incl. Microsoft Office suite) and electronic databases.

Further Information:

• 1x full-time ongoing and 1x full time fixed term parental leave positions available.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email **************@police.vic.gov.au or on (03) 8335 6***.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.”