Pub Assistant Manager: Lead, Elevate & Inspire the Crew

WHH Group; Newcastle; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Cricketers Arms in Newcastle is seeking a hands-on Assistant Manager to lead from the front and shape the next chapter of our busy pub. You’ll work with the leadership team to keep daily operations smooth, maintain high standards and keep guests and the crew smiling.

Bring pub or hospitality supervisory experience, strong people skills, RSA and a commercial mindset. You’ll be ready to coach, schedule, manage service and drive promotions with energy and care.

Qualifications

• Experience in a pub or hospitality management or supervisory role.
• Solid understanding of bar operations, customer service and the demands of a busy venue.
• Confidence leading shifts, coaching staff and building a positive team culture.
• Commercial awareness, including understanding labour costs, stock control and business performance.
• Strong communication, organisation and problem-solving skills.
• A proactive approach and the confidence to put forward fresh ideas.
• Flexibility to work evenings, weekends and other key trading periods.
• Current RSA and any other qualifications required for the role and the venue’s operations.
• You’re someone who gets involved and notices when a teammate needs a hand or when something could be improved.

Responsibilities

• Leading the Crew: Support, coach and motivate the team, set clear expectations and lead by example. When things get busy, you’re right there with them.
• Keeping Things Moving: Help oversee daily operations, manage shifts and keep service, presentation and venue standards where they should be.
• Looking After the Locals: Build relationships with regulars, welcome new faces and handle customer feedback with care and confidence.
• Watching the Numbers: Assist with rosters, labour costs, stock control and venue performance. A great atmosphere matters, and so does running a strong business.
• Bringing Fresh Ideas: Help develop promotions, events and everyday improvements that give people another reason to visit.
• Getting the Details Right: Uphold responsible service, licensing requirements and workplace safety, and help the team understand their responsibilities.
• Helping Shape the Next Chapter: Work with venue leadership and the wider group to introduce improvements, support the team through change and turn good ideas into action.

Skills

Leadership

People skills

Problem solving

Communication

Flexibility

Education

RSA

Job description

The Cricketers Arms in Newcastle is seeking a hands-on Assistant Manager to lead from the front and shape the next chapter of our busy pub. You’ll work with the leadership team to keep daily operations smooth, maintain high standards and keep guests and the crew smiling.

Bring pub or hospitality supervisory experience, strong people skills, RSA and a commercial mindset. You’ll be ready to coach, schedule, manage service and drive promotions with energy and care.