Psychosocial Support Coordinator – HOPE Program

Better Place Australia; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous above award salary rates

Salary packaging

Additional annual leave

Annual leave loading of 17.5%

12 weeks paid parental leave

Family violence leave

Professional development opportunities

Job summary

Better Place Australia is seeking a dedicated professional to join the HOPE Suicide Prevention Program. This full-time role delivers non-clinical psychosocial support through case management to individuals in crisis or who have attempted suicide, for up to 12 weeks, with supervision and governance in a multidisciplinary setting.

You will engage in outreach, safety planning, and collaboration with family and services to support safety and recovery, including work with diverse communities.

Qualifications

• Qualifications in a relevant discipline applicable to non-clinical psychosocial support services.
• Experience in a similar role providing non-clinical outreach to vulnerable clients who have attempted suicide or in suicidal crisis.
• Demonstrated case management skills and ability to work with clients, family and service providers.

Responsibilities

• Provide non-clinical assertive outreach follow up support for individuals who have attempted suicide.
• Develop and implement safety and well-being plans to outline actions during suicidal crisis.
• Provide support and follow-up with family, friends and support networks where appropriate.
• Facilitate linkages with services and life-sustaining supports.

Skills

Social Work/Case Management/Community

Non-clinical outreach

Client-focused communication

Education

Bachelor's in Social Work / related field

Job description

Better Place Australia has a vision of“An Australia where all people experience positive relationships, truly value each other and live safer, more fulfilling lives”. Our purpose is “To empower people to become more resilient and experience improved wellbeing to better determine their futures”. Our organisational values are at the forefront of all interactions with our employees, our clients and our stakeholders. We are:

• Creative
• Caring
• Welcoming
• Responsive; and
• Thriving

As a community focused ‘for-purpose’ organisation with an ever-growing range of psychological and community support services, Better Place Australia is taking a leadership role in the provision of high-quality, effective services for a wide range of community groups across Victoria.

This is an opportunity to join our expanding team of highly experienced and passionate people who want to make Australia a better place.

The Role

The HOPE Suicide Prevention Program is a non-clinical support program providing practical psychosocial support in the form of case management to people experiencing a suicidal crisis or who have attempted suicide. Support is provided for up to 12 weeks and targets those at the highest risk through referrals following hospital presentations or through specialist mental health services.

With quality supervision and clinical governance systems in place, this role is part of a multidisciplinary team of practitioners working in a collegiate and learning environment.

What You Can Expect To Do In This Role

• Provision of non-clinical assertive outreach follow up support for individuals who have attempted suicide
• Development and implementation of safety and well-being plans to outline a pre-determined set of actions to undertake in the midst of a suicidal crisis to support safety and reduce the likelihood of a further attempt of suicide
• Provision of support and follow-up with family members, friends and support networks as and where appropriate to assist the continued support and recovery of the client
• Facilitation of linkages with services and life sustaining supports.

What You Will Require

To be considered for appointment, prospective candidates will possess the following key selection criteria:

• Qualifications in a relevant discipline applicable to the delivery of non-clinical psychosocial support services (ie Social Work/Case Management/Community Welfare or similar)
• Demonstrated experience in a similar role providing a non-clinical outreach support service to vulnerable clients who have attempted suicide or who are experiencing suicidal crisis.
• Demonstrated case management skills and ability to work effectively with clients, family members and service providers to identify solutions.
• Sound understanding of the personal, family, and social issues associated with suicidal ideation and attempts, including awareness of groups identified to be at increased risk of suicide.

Proven ability to work with clients, particularly men across communities and populations including:

• Aboriginal and Torres Strait Islanders people
• Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI)
• Older people
• Young people
• People experiencing a mental health condition
• Experience working with culturally and linguistically diverse communities and supporting migrants and refugees.

Employee Benefits

Better Place Australia is serious about being an employer of choice and to back that claim we offer:

• Generous above award salary rates
• Salary packaging (which increases your take home pay)
• Additional annual leave (between Christmas and New Year)
• Annual leave loading of 17.5% loading
• 12 weeks paid parental leave
• Up to 20 days family violence leave
• Paid study leave and extensive professional development opportunities

Better Place Australia

Better Place Australia is a for-purpose organisation, providing services for all members of the community regardless of religion, age, gender, sexuality, lifestyle choice, cultural background or economic circumstances. We offer a workplace culture reflective of a vibrant, learning organisation where our people are highly engaged in their work and committed to making a difference.

At BPA, we all have a shared responsibility for supporting a culture of inclusivity and diversity. Our organisation is committed to child safety, and we carry out police record, working with children and reference checks to ensure that we are recruiting the right people.

Our organisation is committed to child safety and satisfactory completion of a Working with Children Check and National Police Check are mandatory for the preferred candidate.

Workplace Flexibility

Here at Better Place Australia, we embrace flexible ways of working including work from home. We encourage you to talk to us about what flexibility might look like for you and your individual needs.

Further Information

This is a full time (1.0 FTE) fixed term role until 30 June 2027 and is based at our Narre Warren Site (incorporating outreach service delivery) with occasional travel to other locations as required.

For more information, you can access the position description.

Whilst we appreciate the interest of all prospective candidates, please note that only short-listed applicants will be contacted.