Protect Administrator

Aware Super; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary continuance insurance

Flexible working

Professional development

Health and well‑being initiatives

Job summary

Aware Super is seeking a Protect Administrator to join the Protect Team within our Member Engagement, Education and Advice Value Streams. You’ll manage day‑to‑day administration of insurance underwriting applications, corporate account processes and member support activities — contributing directly to improved member experience and outcomes.

This is a full‑time contract (hourly rate) commencing in September 2026 until December 2026, perfect for someone who thrives in a fast‑paced environment,

Qualifications

• Strong experience in administration processing, ideally in a customer‑focused environment.
• Experience in superannuation administration and insurance, will be highly regarded.
• Excellent communication skills — both written and verbal.
• High attention to detail, resilience under pressure and the ability to manage complex exceptions.
• A collaborative mindset with the ability to work independently.
• RG146 for superannuation is an advantage; and

Responsibilities

• Administer insurance underwriting applications, exceptions, member correspondence, and insurer liaison, ensuring accurate and timely processing;
• Manage corporate account administration including application processing, employer communications, salary‑based insurance updates, and premium reconciliation;
• Provide member support via phone and email, including assistance with insurance queries, financial hardship applications and escalation handling for vulnerable members;
• Process insurance proceeds, premium refunds, new account creation and indexing of inbound correspondence across Zendesk and related systems;
• Support risk, compliance and incident management activities by raising breaches, providing root‑cause analysis for data exceptions, and contributing to remediation; and
• Collaborate across internal teams, providing administrative support, improving process quality, and contributing to data integrity and reporting enhancements.

Skills

Administration processing

Customer-focused

Communication skills

Attention to detail

Independent work

RG146

Tools

Zendesk

Job description

Want to be a force forgood?

At Aware Super we believe that we do wellthrough doing good. Finding ways to support our communities is part of our DNAand we have a track record of being bold and breaking new ground. We havealways believed that we have a responsibility to invest in ways that deliverstrong returns for members at the same time as improving our communities,building a more sustainable economy and supporting employment locally andglobally.

Aware Super is one of Australia’s largestindustry funds providing superannuation, advice and retirement solutions tothose who teach, nurse, care, respond and help others in our communities. Weoffer a truly collaborative workplace that responds to rapid change, withoutlosing sight of what is most important to us: our members.To learn morevisit:https://awaresuper.com.au/member

About this opportunity

As a Protect Administrator, you’ll be part of the Protect Team within our Member Engagement, Education and Advice Value Streams. You’ll manage day‑to‑day administration of insurance underwriting applications, corporate account processes and member support activities — contributing directly to improved member experience and outcomes.

This is a great opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering high‑quality, accurate work.

This is a full-time contract (hourly rate), commencing in September 2026 until December 2026.

Key Responsibilities

Administer insurance underwriting applications, exceptions, member correspondence, and insurer liaison, ensuring accurate and timely processing;

Manage corporate account administration including application processing, employer communications, salary‑based insurance updates, and premium reconciliation;

Provide member support via phone and email, including assistance with insurance queries, financial hardship applications and escalation handling for vulnerable members;

Process insurance proceeds, premium refunds, new account creation and indexing of inbound correspondence across Zendesk and related systems;

Support risk, compliance and incident management activities by raising breaches, providing root‑cause analysis for data exceptions, and contributing to remediation; and

Collaborate across internal teams, providing administrative support, improving process quality, and contributing to data integrity and reporting enhancements.

How do you exceed ourexpectations?

The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple;

• Strong experience in administration processing, ideally in a customer‑focused environment;
• Experience in superannuation administration and insurance, will be highly regarded;
• Excellent communication skills — both written and verbal;
• High attention to detail, resilience under pressure and the ability to manage complex exceptions;
• A collaborative mindset with the ability to work independently;
• RG146 for superannuation is an advantage; and
• You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Employee experience

We’re passionate about providing anemployee experience that is full of opportunity for our people to develop andgrow in their careers. We provide employee benefits that truly make ourworkplace the best place to work including generous leave offerings, salarycontinuance insurance, flexible working, professional and personal developmentand health and well-being initiatives.

The Aware Superdifference

At Aware Super, we believe that diversityof thought, background and experience creates better outcomes for our people,members and communities. Our people are focused on creating a diverse anddynamic environment that embraces and values differences and enables our teamto bring their whole selves to work. We are proud to be consistently recognisedas an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is aPay Equity Ambassador. Our members are at the heart of everything we do, and weCARE deeply, DELIVER honourably, and LEAD bravely.

Applicants must have the right to work inAustralia and will be subject to police and bankruptcy checks.