Protect Administrator — Insurance Ops & Member Support (Contract)

Aware Super; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary continuance insurance

Flexible working

Professional development

Health and well‑being initiatives

Job summary

Aware Super is seeking a Protect Administrator to join the Protect Team within our Member Engagement, Education and Advice Value Streams. You’ll manage day‑to‑day administration of insurance underwriting applications, corporate account processes and member support activities — contributing directly to improved member experience and outcomes.

This is a full‑time contract (hourly rate) commencing in September 2026 until December 2026, perfect for someone who thrives in a fast‑paced environment,

Qualifications

• Strong experience in administration processing, ideally in a customer‑focused environment.
• Experience in superannuation administration and insurance, will be highly regarded.
• Excellent communication skills — both written and verbal.
• High attention to detail, resilience under pressure and the ability to manage complex exceptions.
• A collaborative mindset with the ability to work independently.
• RG146 for superannuation is an advantage; and

Responsibilities

• Administer insurance underwriting applications, exceptions, member correspondence, and insurer liaison, ensuring accurate and timely processing;
• Manage corporate account administration including application processing, employer communications, salary‑based insurance updates, and premium reconciliation;
• Provide member support via phone and email, including assistance with insurance queries, financial hardship applications and escalation handling for vulnerable members;
• Process insurance proceeds, premium refunds, new account creation and indexing of inbound correspondence across Zendesk and related systems;
• Support risk, compliance and incident management activities by raising breaches, providing root‑cause analysis for data exceptions, and contributing to remediation; and
• Collaborate across internal teams, providing administrative support, improving process quality, and contributing to data integrity and reporting enhancements.

Skills

Administration processing

Customer-focused

Communication skills

Attention to detail

Independent work

RG146

Tools

Zendesk

Job description

Aware Super is seeking a Protect Administrator to join the Protect Team within our Member Engagement, Education and Advice Value Streams. You’ll manage day‑to‑day administration of insurance underwriting applications, corporate account processes and member support activities — contributing directly to improved member experience and outcomes.

This is a full‑time contract (hourly rate) commencing in September 2026 until December 2026, perfect for someone who thrives in a fast‑paced environment,