Property Services Officer

Current Jobs; Maitland City Council; On-site; AUD 78,000 - 85,000; Full time

Job summary

The Department of Planning, Housing and Infrastructure (DPHI) in NSW is hiring a Property Services Officer to manage frontline Crown land services, administer records, and support customer enquiries. This ongoing full-time role is based in Maitland with some travel and offers a competitive salary plus super.

You will work in a collaborative team, handle office and data administration, and contribute to public outcomes through accurate land information and responsive service. Training is provided.

Qualifications

• Experience in administration or customer service.
• Organised and detail-oriented.
• Interest in land, property or environmental management.
• Willing to travel as required.

Responsibilities

• Provide clear, consistent advice to customers on routine Crown land matters.
• Respond to enquiries and help navigate land status information.
• Support timely outcomes in line with operational targets.
• Assist with records, filing and coordination of team priorities.

Skills

Customer service

Administration

Data management

Job description

Grow your career with meaningful work

• Property Services Officer
• Ongoing Full Time Opportunity
• Office location – Maitland. Some travel may be required
• Salary ranges from $78,000 - $84,799 plus super

The role

We’re looking for an enthusiastic, community‑minded Property Services Officer who’s eager to learn, enjoys variety in their workday, and thrives in a role that blends customer service and administrative responsibilities. There will also be case work and project work involvement including field work where required.

As a Property Services Officer, you’ll be on the frontline of Crown land management. Your work will support government priorities, help maintain the integrity of public land information, and ensure communities receive accurate, timely advice.

To be successful, you will be highly organised, a team player, have excellent people skills and ideally have previous working experience in administration or customer service. There is plenty of on the job training available, this is an ideal role for someone looking to grow their skills set and develop their career.

What you’ll be doing:

Frontline Service & Support

• Providing clear, consistent advice to customers on routine Crown land matters
• Responding to enquiries and helping people navigate land status information

Property Management Activities

• Helping deliver timely outcomes that align with operational targets

Office & Data Administration

• Support the Group Leader and wider Hunter team with a range of administrative duties
• Assist with responding to a range of customer enquiries and requests for information as well as overall day-to-day organisation for the Hunter Team and coordination of priorities set by the Group Leader.
• Managing records, filing, and registers

For more information, please visit the Role Description:Property Services Officer

About You

You’ll shine in this role if you’re someone who is:

• Curious and willing to learn
• Comfortable speaking with customers
• Organised and detail‑oriented
• Interested in land, property or environmental management
• Ready to contribute to meaningful public outcomes

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world‑class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 11:55pm, Sunday 20th September 2026

Should you require further information about the role please contact Shaon Bennett via [e-mail]

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process (including an alternate format of the application form), ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [e-mail] or [phone] - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out ourAboriginal applicants guide to assist with applying for the role or contact ourAboriginal Career Pathways team for a yarn.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment.This role is subject to standard pre-employment checks, including a criminal record check.