Property and Rates Officer

Colac Otway Shire; Colac; On-site; AUD 93,000 - 100,000; Full time

Job summary

Colac Otway Shire Council invites applications for a Property and Rates Officer to maintain the property and rates database, process ownership changes, coordinate supplementary valuations, and assist with rates notices.

You will deliver accurate revenue services, support debt recovery, ensure compliance with rating legislation, and provide professional customer service across the organisation.

Qualifications

• Experience in rates and property administration, preferably within Local Government.
• Knowledge of rating principles, revenue processes and relevant legislation.
• Proficiency with Civica Authority and VM Online.
• Strong analytical, problem-solving and customer service abilities.
• High level of accuracy, organisation and attention to detail.

Responsibilities

• Maintain and administer Council's property and rates database.
• Process property transfers and ownership changes.
• Coordinate supplementary valuations and valuation objections.
• Assist with preparation and issuance of rates notices and charges.
• Support debt recovery processes and revenue reconciliations.
• Ensure compliance with local government rating legislation and obligations.
• Provide professional advice and responsive customer service.

Skills

Rates administration

Property administration

Civica Authority

VM Online

Analytical skills

Education

Current Victorian Driver Licence

Tools

Civica Authority

VM Online

Job description

Full Time | Band 6 | Colac Otway Shire Council

Are you an experienced local government professional with a strong understanding of property and rates administration? Join Colac Otway Shire Council, and play a key role in delivering accurate, efficient and customer-focused revenue services to our growing community.

As our next Property and Rates Officer, you will be responsible for maintaining Council's property and rates database, processing property ownership changes, managing supplementary valuations, supporting the rates notice process, and ensuring compliance with relevant legislation and statutory requirements. You will also provide exceptional customer service and work collaboratively across the organisation to support effective revenue management.

About the Role

Reporting to the Coordinator Revenue Services, you will:

• Maintain and administer Council's property and rates database.
• Process property transfers, ownership changes and address updates.
• Coordinate supplementary valuations and valuation objections.
• Assist with the preparation and issuance of rates notices and associated charges.
• Support debt recovery processes and revenue reconciliations.
• Ensure compliance with local government rating legislation and statutory obligations.
• Provide professional advice and responsive customer service to internal and external stakeholders.

About You

To be successful in this role, you will bring:

• Experience in rates and property administration, preferably within Local Government.
• Knowledge of rating principles, revenue processes and relevant legislation.
• Experience using rates and property systems such as Civica Authority and VM Online (highly regarded).
• Strong analytical, problem-solving and investigative skills.
• Excellent communication and customer service abilities.
• A high level of accuracy, organisation and attention to detail.
• Current Victorian Driver Licence.

Why Join Colac Otway Shire?

At Colac Otway Shire Council, our people are at the heart of everything we do. We are committed to creating an inclusive, supportive and positive workplace where employees are empowered to contribute, grow and make a meaningful difference to the community. Our values of integrity, accountability, respect and continuous improvement guide the way we work every day.

Salary information: $92,526.20 to $99,797.88 per annum plus superannuation

Colac Otway Shire Council is a Child Safe Organisation and is committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer.