Projects Systems & Optimization Coordinator

Chill Merchants Pty Ltd; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

Chill Merchants Pty Ltd, a commercial HVAC and mechanical services company serving Southeast Queensland, is expanding its Projects Division. This role focuses on shaping systems, reporting, processes, and the operational structure to support growth.

You will work directly with Project Managers, technicians and leadership to drive performance, fix gaps, and build scalable solutions. A strong owner mindset and attention to detail are essential for success.

Qualifications

• Previous experience in project coordination, operations or administration.
• Strong systems and reporting capability.
• High attention to detail and the ability to manage competing priorities.
• A genuine sense of ownership and accountability.
• A building mindset, not just maintaining processes.
• Advanced Aroflo experience is preferred, but not essential.

Responsibilities

• Scheduling and coordinating technicians.
• Managing workflows within Aroflo or similar field service management software.
• Overseeing invoicing, WIP and purchase orders.
• Building and maintaining operational reports and dashboards.
• Supporting forecasting, workload planning and Project KPIs.
• Identifying and driving process improvement and automation.
• Contributing to the systems and structure needed for growth.

Skills

Scheduling

Operations coordination

Reporting & dashboards

Stakeholder communication

Tools

Aroflo

Job description

Chill Merchants Pty Ltd, a commercial HVAC and mechanical services company serving Southeast Queensland, is expanding its Projects Division. This role focuses on shaping systems, reporting, processes, and the operational structure to support growth.

You will work directly with Project Managers, technicians and leadership to drive performance, fix gaps, and build scalable solutions. A strong owner mindset and attention to detail are essential for success.