Project Oversight Director- Gen Med

Novotech (Australia) Pty Limited; Sydney; Presencial; AUD 190.000 - 260.000; Jornada completa

Descripción de la vacante

Novotech is seeking a senior leader to oversee projects and programmes managed by Project or Senior Project Managers. The role focuses on client account management to secure future business and maintains the Account Development Plan for established client accounts.

The POD will monitor resourcing, revenue forecasts, change logs, COs, and governance, while collaborating with multiple departments to ensure on-time delivery and high client satisfaction across the Asia Pacific region.

Formación

• Minimum 10 years' experience in the clinical research industry
• At least 5 years as S/PM or equivalent
• Strong leadership to manage a global team of S/PMs and customer management experience

Responsabilidades

• Oversee project/programme resourcing to align with budget and workload
• Review S/PM revenue forecasts and ensure revenue recognition per conventions
• Review Change Logs and Change Orders prepared by S/PMs and support CO negotiations
• Support revenue recovery as part of escalation process
• Collaborate with Work Force Planning to deploy resources and establish succession plans
• Establish relationships with key client stakeholders and communicate risks to delivery
• Coordinate with other departments and vendors to ensure milestone delivery and resolve client concerns
• Lead the Account governance structure and chair governance meetings with follow-up actions
• Solicit senior client feedback and implement actions to improve satisfaction, team performance and delivery
• Monitor project scope and financial metrics; work with S/PMs to mitigate financial risks
• Line management of S/PMs, including objective setting, coaching and performance reviews
• Support BD activities: input to proposals and budgets; attend bid defence meetings
• Participate in process improvement initiatives

Conocimientos

Leadership

Project management

ICH-GCP

Client relationship mgmt

Negotiation

Coaching & mentoring

Performance reviews

Budgeting & forecasting

Stakeholder mgmt

Educación

Graduate in Life Sciences / Nursing / Pharmacy / Dental / Medical

Descripción del empleo

The Project Oversight Director (POD) is responsible for overseeing projects managed by Project or Senior Project Managers (S/PMs) or programmes consisting of several projects. The POD take a leading role in client account management to ensure effective relations are put in place to secure phase pull-through/repeat/future business. The POD will maintain the Account Development Plan for established Client accounts.

Responsibilities

• Oversee project/programme resource need to ensure consistency with agreed budget and projected workload and activity.
• Review S/PM project revenue forecasts and ensure revenue is recognised in accordance with Novotech revenue recognition conventions.
• Review the completeness and accuracy of project Change Logs and Change Orders (COs) compiled by the S/PMs for the projects they oversee. Support CO negotiations where necessary.
• Support revenue recovery as part of the defined escalation process.
• Collaborate with Work Force Planning to facilitate deployment of appropriate resources, establish succession plans for key resources within project teams and ensure that the need for any required team member transitions is communicated to Clients in a timely manner. Ensure that project team member transitions are completed in a seamless manner
• Establish relationships with key stakeholders within Clients Operational Leadership (above the project or programme team level). Communicate newly identified potential risks to delivery to the higher level Client stakeholders. Engage with client stakeholders to resolve issues to mutual satisfaction before they become problems.
• Work with other departments, external vendors, etc., to ensure project and milestone delivery, and effective resolution of client-expressed concerns.
• Proactively lead the establishment of the Account governance structure for those books of business that meet Novotech's business criteria for such structures; lead/chair the Account governance meetings and ensuring follow up of action items to completion.
• Proactively seek senior level client feedback via regular communication; implement actions to improve client satisfaction, team performance, project delivery, etc.
• Monitor project scope and financial metrics; proactively identify project financial issues and work with S/PMs to implement actions to mitigate risks
• Line Management of S/PMs including but not limited to objective setting and performance reviews, regular face to face meetings, provision of coaching and development and general process and system support to line reports.
• Actively monitor the performance of line reports; proactively plan for further improvement plan if a trend in poor performance is identified. Line Managers are expected to ensure that their direct reports are able to work independently, take ownership of project deliverables and meet Novotech's quality standards.
• Support to BD as requested: input to proposals and budgets, provide therapeutic area knowledge and expertise; attend bid defence meetings as required and ensure S/PMs and other members of Operations are well-prepared for bid defence meetings.
• Participate in process improvement initiatives (as necessary)

Minimum Qualifications & Experience:

• Graduate in Life Sciences, Nursing, Pharmacy, Dental or Medical field.
• Excellent leadership skills to manage a global team of S/PMs of varying tenure within the organisation and different levels project management experience.
• Strong technical knowledge of Project Management and ICH-GCP.
• Able to multi-task and manage quality deliverables within an environment of conflicting priorities.
• Highly developed customer relationship management skills; strong business acumen to identify phase pull-through/repeat/new business opportunities for existing and potential clients.
• Consummate presentation skills and experience in coaching S/PMs and other project team members to prepare for bid defense meetings.
• Effective negotiation skills and able to manage challenging discussions.
• At least 10 years' experience in the clinical research industry, with a minimum of five years as a S/PM or equivalent and customer management experience. Allied professions involving project oversight, line management and customer management may also be considered
• Line management experience is advantageous; matrix management experience is essential

Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect.

Our team members are passionate about what we do, but we understand work is only of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs.

We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities.

We are a Circle Back Initiative Employer and commit to respond to every application.

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Headquartered in Australia and focused exclusively on the Asia Pacific, Novotech is internationally recognized as a leading regional full-service CRO.

With the increasing pace of globalization in drug development, Novotech’s expertise in the vibrant and fast growing Asian region has been instrumental in the success of hundreds of phase I-IV clinical trials from Australia to India.

Headquartered in Sydney, with operations in New Zealand, China, Hong Kong, India, Malaysia, the Philippines, Singapore, South Africa, South Korea, Taiwan and Thailand, Novotech’s service offering has come to be recognized for its quality both by our clients, as well as industry analyst groups.

Source: This is an extract from the company's own website.

Headquartered in Australia and focused exclusively on the Asia Pacific, Novotech is internationally recognized as a leading regional full-service CRO.

With the increasing pace of globalization in drug development, Novotech’s expertise in the vibrant and fast growing Asian region has been instrumental in the success of hundreds of phase I-IV clinical trials from Australia to India.

Headquartered in Sydney, with operations in New Zealand, China, Hong Kong, India, Malaysia, the Philippines, Singapore, South Africa, South Korea, Taiwan and Thailand, Novotech’s service offering has come to be recognized for its quality both by our clients, as well as industry analyst groups.

Source: This is an extract from the company's own website.