Project Officer, Training Operations

The Royal Australian and New Zealand College of Radiologists; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Royal Australian and New Zealand College of Radiologists in Sydney CBD invites you to join as a Project Officer, Training Operations. You will support delivery of Clinical Radiology and Radiation Oncology training programs across Australia, New Zealand and Singapore, coordinating trainee requirements and ensuring processes stay on track.

You will work with trainees, Directors of Training, Supervisors and networks to resolve inquiries, develop resources, and contribute to system changes

Qualifications

• Experience in customer-facing or administrative roles.
• Ability to manage high-volume enquiries and deliver responsive support.
• Experience maintaining records in CRM/database systems.
• Strong organisational skills and ability to meet deadlines.
• Excellent written and verbal communication and engagement with stakeholders.
• Strong digital literacy with Microsoft 365; quick system uptake.
• Analytical and problem-solving with attention to detail.

Responsibilities

• Coordinate trainee progression and training applications.
• Respond to enquiries and manage timely resolutions.
• Prepare reports and support training operations.
• Maintain knowledge of training requirements and systems.

Skills

Customer-facing

Stakeholder management

Data handling

Organisation

Microsoft 365

Communication

Problem-solving

Tools

Dynamics 365

SharePoint

riser ePortfolio

Job description

The Royal Australian and New Zealand College of Radiologists – Sydney CBD NSW

Ready to play a key role in supporting the next generation of medical specialists?

As our Project Officer, Training Operations, you'll play a hands‑on role in supporting the delivery of RANZCR's Clinical Radiology and Radiation Oncology training programs across Australia, New Zealand and Singapore.

Working closely with trainees, Directors of Training, Supervisors and training networks, you'll help trainees navigate their training requirements and key College processes. You’ll coordinate applications, review information against program requirements, resolve inquiries and make sure important training activities and requirements stay on track.

You’ll have opportunities to solve problems, improve processes and contribute to projects that make our training programs work better. You’ll help implement system and process changes, develop practical resources and guidance, analyse training information, and work with teams across RANZCR to improve the experience for trainees and other stakeholders.

You’ll also work across systems including Dynamics 365, SharePoint and riser ePortfolio, help maintain high‑quality training data and support reporting and committee activities.

This is a great opportunity for someone who enjoys variety, problem‑solving and working with people. You’ll need to be organised and comfortable managing competing priorities, but you’ll also have plenty of opportunity to build your knowledge, take ownership of your work and contribute ideas for doing things better.

As part of a purpose‑driven organisation, your work will help support the next generation of radiology and radiation oncology specialists across Australia and New Zealand.

About Us

RANZCR is the peak body for clinical radiologists and radiation oncologists across Australia, New Zealand and Singapore.

We set standards, support training, and advocate for better patient care. We’re value‑driven, inclusive, and committed to the wellbeing and growth of our people.

Enjoy a rewarding career at RANZCR, where you’ll benefit from 12 rostered days off (RDOs) per calendar year, attractive salary packaging options, highly flexible working arrangements, and a range of additional employee benefits that support your wellbeing and work‑life balance.

Learn more: https://www.ranzcr.com/college/about/careers-at-ranzcr

What You’ll Do

Trainee Requirements Coordination:

• Coordinate trainee progression, completion of training, Admission to Fellowship and interruption of training applications.
• Conduct initial eligibility checks and follow up outstanding documentation or information.
• Monitor progression milestones, assessments and training requirements, escalating matters as required.
• Liaise with trainees, supervisors, training networks and committees to support progression processes and communicate outcomes.

Stakeholder Enquiry Management and Resolution:

• Respond to enquiries relating to training requirements, progression, ePortfolio use and program administration.
• Manage and track enquiries to ensure timely and accurate resolution.
• Draft routine correspondence, guidance materials and training resources.
• Maintain effective relationships with trainees, supervisors and other training stakeholders while contributing to continuous improvement initiatives across training operations.

Training Operations Support:

• Maintain accurate records and data across training systems, including Dynamics 365, ePortfolio and SharePoint.
• Prepare reports, data summaries and documentation to support training operations and decision‑making.
• Assist with committee administration, including preparing meeting materials and coordinating papers.
• Contribute to operational projects, system enhancements, process improvements and other training initiatives.
• Build and maintain knowledge of RANZCR training program requirements, systems and processes to provide accurate and timely support to stakeholders.

What You’ll Bring

• Experience in a customer‑facing or administrative role, ideally within a professional association, health, education or not‑for‑profit environment.
• Proven ability to manage high‑volume enquiries and provide responsive, customer‑focused stakeholder support.
• Experience maintaining accurate records and data within CRM, database or case management systems.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent written and verbal communication skills, with the ability to engage professionally with a diverse range of stakeholders.
• Strong digital literacy, including Microsoft 365 applications and the ability to quickly learn new systems.
• Sound analytical and problem‑solving skills, with the ability to interpret information, prepare reports and elevate issues appropriately.
• High attention to detail and a commitment to accuracy in a fast‑paced environment.

We are committed to fostering a diverse and inclusive workplace where all individuals are respected and valued. Candidates who require adjustments or accessibility support during the recruitment process are encouraged to contact us. We welcome applications from people of all backgrounds, experiences, and identities.