Project Manager - Hawthorn East

Coles Group Pty Ltd; Melbourne; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible working

Gym facility

Free parking

Discounts

Job summary

Coles Group Pty Ltd in Melbourne is seeking a Project Manager to lead end-to-end online fulfilment and delivery improvement initiatives. You will work with Customer Experience, Operations, Supply Chain, Technology and external partners to deliver practical improvements embedded in day-to-day ways of working.

The role emphasizes bringing structure to complexity, aligning teams, and using operational data to drive better customer outcomes, productivity gains and cost savings.

Qualifications

• Experience delivering projects across operations, logistics, online fulfilment, transport, supply chain, customer delivery or service reliability environments.
• Experience in replenishment, inventory management or store-to-supply-chain operations will be highly regarded.
• Understanding of online operations, fulfilment, delivery networks, transport, logistics or last-mile delivery environments.
• Strong stakeholder management and influencing skills, with the ability to align cross-functional teams and manage competing priorities.

Responsibilities

• Lead the end-to-end delivery of online operations and fulfilment improvement projects, from initiation through to implementation and benefits realisation.
• Deliver initiatives that improve product availability, replenishment, online fulfilment, delivery reliability, capacity, productivity and cost-to-serve.
• Apply an operational lens to project design, assessing how proposed changes may affect stores, team members, inventory flow and upstream supply chain processes.
• Develop and manage project plans, milestones, dependencies, risks, issues, governance requirements and stakeholder updates.
• Partner with Store Operations, Replenishment, Supply Chain, Customer Experience, Technology, Commercial, Finance and external partners to align requirements and delivery plans.
• Facilitate workshops, working groups and governance forums to support decision-making, issue resolution and delivery momentum.
• Track project benefits across customer experience, product availability, operational performance, productivity, capacity, cost, safety and efficiency measures.

Skills

Project management

Stakeholder management

Data analysis

Cross-functional collaboration

Operations experience

Education

Bachelor's degree in a relevant field

Job description

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

Reporting into the Fulfilment & Propositions team, you’ll support the delivery of projects that improve how customers shop online with Coles — from fulfilment and delivery availability through to reliability, capacity, route efficiency and the overall customer promise.

As Project Manager, you’ll lead end-to-end operational and delivery enhancement projects, working closely with Customer Experience, Operations, Supply Chain, Technology, Commercial, Finance and external partner teams to deliver practical improvements that can be embedded into day-to-day ways of working.

This role will suit someone who enjoys bringing structure to complexity, aligning cross-functional teams and using operational data to deliver better customer, productivity and cost outcomes.

What you’ll be doing

Lead the end-to-end delivery of online operations and fulfilment improvement projects, from initiation through to implementation and benefits realisation.

Deliver initiatives that improve product availability, replenishment, online fulfilment, delivery reliability, capacity, productivity and cost-to-serve.

Apply an operational lens to project design, assessing how proposed changes may affect stores, team members, inventory flow and upstream supply chain processes.

Develop and manage project plans, milestones, dependencies, risks, issues, governance requirements and stakeholder updates.

Partner with Store Operations, Replenishment, Supply Chain, Customer Experience, Technology, Commercial, Finance and external partners to align requirements and delivery plans.

Facilitate workshops, working groups and governance forums to support decision-making, issue resolution and delivery momentum.

Track project benefits across customer experience, product availability, operational performance, productivity, capacity, cost, safety and efficiency measures.

You’re a practical and commercially minded Proje ct Manager who understands how change is delivered in an operational environment. You’re comfortable moving between project planning and operational detail, bringing stakeholders together and translating improvement opportunities into clear, achievable plans.

You’ll also bring:

Experience delivering projects across operations, logistics, online fulfilment, transport, supply chain, customer delivery or service reliability environments.

Experience in replenishment, inventory management or store-to-supply-chain operations will be highly regarded.

Understanding of online operations, fulfilment, delivery networks, transport, logistics or last-mile delivery environments.

Strong stakeholder management and influencing skills, with the ability to align cross-functional teams and manage competing priorities.

Analytical and problem-solving capability, with confidence using operational data to inform project decisions and improvement opportunities.

A relevant qualification in Project Management, Business, Supply Chain, Logistics or Operations, or equivalent practical experience.

Please note applications for this role will close on October 25th, 2026.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [e-mail]