Coles Online Manager - Coles Supermarkets - Toronto

The Coles Group; Newcastle-Maitland; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Team member discount

Double discount periods

MyThanks recognition

Induction and leadership training

Novated car leases

Share plan

Paid parental leave

Job summary

The Coles Group is seeking an experienced Coles Online Manager to lead the Coles Online Department. Reporting to the Store Manager, you’ll be responsible for the day-to-day running of the online operation, coaching a team of Personal Shoppers, and delivering a welcoming customer experience across online orders, click and collect, and delivery services.

You will drive sales targets, rostering, stock management, and compliance while fostering a one-team culture.

Qualifications

• Leadership experience with coaching and developing your team.
• Ability to meet sales targets, manage costs, and rostering needs.
• Maintain Coles’ visual merchandising, safety, compliance and stock standards.
• Customer-obsessed mindset and understanding diverse customers.
• Drive a one-team culture that recognises performance.

Responsibilities

• Take accountability for day-to-day online department operations.
• Lead and develop the online team to deliver customer experience.
• Collaborate with store management to align online and in-store activities.

Skills

Leadership

Sales targets

Roster management

Merchandising standards

Customer focus

Team culture

Job description

Coles Online Manager - Coles Supermarkets - Toronto

From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a store, distribution centre, manufacturing site or on the road, you’ll play an important part in how we achieve our purpose of helping Australians eat and live better every day.

About the Role

The Coles Online Department helps get our online orders selected and packed in-store by a team of Personal Shoppers. The orders are then picked up as part of our click and collect / concierge service or delivered to our customers in our Coles delivery vans.

Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the online department. You’ll take pride in contributing to a customer experience that’s welcoming and inspiring for our customers, team members and community. This is an excellent opportunity to take your retail leadership experience to the next level.

About you and your skills

• Leadership experience with the ability to coach and develop your team
• Take a team approach to meeting sales targets, cost control and rostering needs
• To keep things simple and inspire customers by making sure Coles’ visual merchandising, safety, compliance and stock management standards are met
• To be customer obsessed and continually seek to better understand our diverse customers
• Drive a one team culture that recognises and celebrates success

What’s in it for you?

• More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
• Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
• Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email ***************@coles.com.au

Job ID: 197114

Employment Type: Full time