Project Coordinator – Transitions

Jobtailor; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a capable Project Coordinator to manage service transition projects and align cross-functional teams in Melbourne. You will oversee scope, timelines, dependencies, and client communications to ensure timely delivery.

The role requires coordinating with PMs, account managers, and service desks, while maintaining meticulous documentation, financials, and risk tracking. Strong communication and relationship-building skills are essential.

Qualifications

• Certification or degree in Project Management, Information Technology, Business Administration, or related field desirable.
• Proven experience in project coordination, preferably within an MSP environment.
• Confident in chairing meetings with technical teams and customer executives, managing timelines.

Responsibilities

• Manage day-to-day delivery of the service transition project.
• Manage customer expectations regarding scope, timeline, and dependencies.
• Keep clients, project managers, and account managers informed on status.
• Establish priorities to meet timelines and pipeline when engagements compete for the same resources.
• Collaborate with multidisciplinary technology teams for fast client delivery.
• Coordinate documentation, asset and licence registers, and runbooks.
• Facilitate knowledge transfer into service desk and BAU teams.
• Run formal handover and hypercare.
• Manage project support work to deliver solutions and capabilities meeting client requirements.
• Provide administrative support to projects.
• Manage and track project financials and invoicing.
• Assist PMO with financials, RAID reporting, and tracking.
• Own and update tracking spreadsheets, including rundown tasks.

Skills

Project coordination

MSP experience

Stakeholder management

Meeting facilitation

Written communication

Attention to detail

Education

Project Management Certification

Degree in Project Management

Degree in Information Technology

Degree in Business Administration

Tools

Tracking Spreadsheets

Asset Registers

Licence Registers

Job description

• Manage day-to-day delivery of the service transition project.
• Manage customer expectations regarding scope, timeline, and dependencies.
• Keep clients, project managers, and account managers informed on status.
• Establish priorities to meet timelines and pipeline when engagements compete for the same resources.
• Collaborate with multidisciplinary technology teams for fast client delivery.
• Coordinate documentation, asset and licence registers, and runbooks.
• Facilitate knowledge transfer into service desk and BAU teams.
• Run formal handover and hypercare.
• Manage project support work to deliver solutions and capabilities meeting client requirements.
• Provide administrative support to projects.
• Manage and track project financials and invoicing.
• Assist PMO with financials, RAID reporting, and tracking.
• Own and update tracking spreadsheets, including rundown tasks.

Requirements

• Certification or degree in Project Management, Information Technology, Business Administration, or a related field desirable.
• Proven experience in project coordination, preferably within an MSP environment.
• Confidence chairing meetings with both technical teams and customer executives, and managing expectations when a timeline moves.
• Proven ability to follow up and ensure tasks move to completion with GREAT customer satisfaction.
• Strong organisational and multitasking skills, with exceptional attention to detail.
• Excellent written communication, including status reports, minutes, and customer-facing communications requiring no rework.
• Demonstrated experience of growing and fostering brilliant team and client relationships.
• A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Core Competencies

Demonstrates strong project management capabilities, including coordination, financial tracking, and stakeholder communication, while fostering positive relationships with clients and teams. Proficient in managing service transition projects within a multidisciplinary technology environment.

Highest-signal resume keywords

• Project Coordination
• Financial Tracking
• Stakeholder Communication
• Organisational Skills
• Customer Satisfaction

ATS Optimization Keywords

Hard Skills

• Project Management
• Service Transition
• Documentation Coordination
• RAID Reporting
• Invoicing Management

Soft Skills

• Attention to Detail
• Multitasking
• Meeting Facilitation
• Relationship Building
• Written Communication

Certifications & Qualifications

• Project Management Certification
• Degree in Project Management
• Degree in Information Technology
• Degree in Business Administration
• Vulnerable People Check
• Working with Children Check
• Police Check

Industry Keywords

• MSP Environment
• Client Delivery
• Service Desk
• BAU Teams

Tools & Technologies

• Tracking Spreadsheets
• Asset Registers
• Licence Registers