Program Support Worker

Relationships Australia NSW; Penrith; On-site; AUD 70,000 - 78,000; Part time

Benefits offered by this job

12% super

Leave loading 17.5%

Salary packaging up to $15,900

Tax-free salary packaging

Job summary

Relationships Australia NSW is seeking an experienced Program Support Worker to supervise 2-hour parent–child visits, ensuring safety and wellbeing for children with complex needs. The role includes intake, parenting support, and education delivery within a respectful, neutral stance.

The position is part-time (4 days/week, every second Saturday) based at the Penrith Office, with a maximum 12-month contract to cover parental leave.

Qualifications

• Experience supervising high-risk family interactions, including DFV, mental health or substance use contexts.
• Trauma-informed practice and safe engagement with vulnerable families.

Responsibilities

• Provide a warm, professional intake for new families and orient children.
• Elicit, model and foster appropriate parenting behaviours between children and carers.
• Deliver strengths-based parenting and child development education tailored to families.
• Support the casual pool on Saturdays and develop leadership toward a senior role.

Skills

High-risk supervision

DFV awareness

Trauma-informed

Case notes writing

Education

Tertiary qualifications in relevant discipline

Job description

Great opportunity for an experienced child support worker to build your leadership skills within our Children's Contact Centre

13th November, 2026

About Relationships Australia

Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timely, compassionate and expert care that strengthens wellbeing and connection across NSW.

For more information about us, read our 2024-2025 Impact Report, https://www.relationshipsnsw.org.au/about-us/annual-reports/

About the role

As Program Support Worker you'll supervise and manage 2-hour contact visitsbetween a parent and child referred by the Family Court, occurring weekly or fortnightly. These visits often involve families with complex needs and high-risk backgrounds, including domestic and family violence (DFV), mental health challenges, and drug & alcohol issues. You'll observe, assess, and intervenewhen necessary to ensure the safety and wellbeing of the child, while maintaining a neutral and professional stance.

What you'll do

• Provide a warm and professional intake experience for new families, including child orientation
• Elicit, model and foster appropriate parenting behaviours and interactions between children (and young people) and their parents/carers
• Deliver parenting and child development education and support in a way that is strengths-based, culturally sensitive and tailored to the individual needs of the families we support
• Support the wider casual pool on Saturdays and build your leadership skills, with opportunities to grow into a senior role over time

13th November, 2026

About Relationships Australia

Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timely, compassionate and expert care that strengthens wellbeing and connection across NSW.

For more information about us, read our 2024-2025 Impact Report, https://www.relationshipsnsw.org.au/about-us/annual-reports/

About the role

As Program Support Worker you'll supervise and manage 2-hour contact visitsbetween a parent and child referred by the Family Court, occurring weekly or fortnightly. These visits often involve families with complex needs and high-risk backgrounds, including domestic and family violence (DFV), mental health challenges, and drug & alcohol issues. You'll observe, assess, and intervenewhen necessary to ensure the safety and wellbeing of the child, while maintaining a neutral and professional stance.

What you'll do

• Provide a warm and professional intake experience for new families, including child orientation
• Elicit, model and foster appropriate parenting behaviours and interactions between children (and young people) and their parents/carers
• Deliver parenting and child development education and support in a way that is strengths-based, culturally sensitive and tailored to the individual needs of the families we support
• Support the wider casual pool on Saturdays and build your leadership skills, with opportunities to grow into a senior role over time

Details

• 12-month maximum-term contract to provide parental leave cover
• Part-Time role working 4 days a week (including every second Saturday)
• Based at Penrith Office
• Approx $50.87 to $56.54 per hour (depending on skills and experience) + 12% super, 17.5% leave loading and tax-free salary packaging up to$15,900. (Increase your take home pay! Calculate Your Savings at https://www.salary.com.au/calculate-your-savings)

What you'll bring

• Tertiary qualifications in relevant discipline
• Demonstrated experience supervising high-risk family interactions, particularly in the context of DFV, mental health, and substance use
• Awareness of the impacts of separation, conflict, and domestic violence on children and families
• Strong administrative skills and high-level case note writing, ideally with trauma-informed practice

Why work with us?

• Make a genuine differencetothe lives ofindividuals, couples and families
• Be part of a supportive and dynamic team,work with people who truly care about what you achieve together
• Access a range of staff benefits,including flexible working options, additional leave days, the Employee Referral Reward program, and a Fitness Passport
• Increase your take-home paythrough generous salary packaging options, including up to $15,900 per year for everyday expenses and $2,650 for entertainment
• Work in an organisation committed to deepening our relationships with Aboriginal and Torres Strait Islander people. We have a stretch Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities
• We value inclusion and belonging.Our SWEET team (Staff Wellbeing, Engagement and Empowerment Team) brings together staff from across RANSW to champion diversity, wellbeing and workplace connection

RANSW requires the preferred applicant to undertake a National Criminal History Record Check and a Working with Children Check before employment.