Program Support Officer

Transport for NSW; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Job summary

Transport for NSW is seeking a program coordinator to deliver assurance and audit support within Infrastructure Projects and Engineering. You will coordinate program activities, monitor progress and maintain records to ensure timely delivery.

You will liaise with project and audit teams, provide timely advice, and help improve systems and workflows in a high-workload environment with competing priorities.

Qualifications

• Experience in program management, assurance and audit delivery.
• Stakeholder relationship building and high-level administrative support.
• Discretion and political sensitivity in complex environments.

Responsibilities

• Coordinate assurance and audit program activities across projects.
• Track actions, non-conformance, schedules and performance.
• Support scope development and workshop logistics.

Skills

Program management

Assurance and audit

Stakeholder relationships

Administrative support

Communication and collaboration

Job description

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale. If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers. In this role, you'll work as part of a team delivering operational and administrative support for assurance and audit programs, coordinating program development, monitoring and reporting, maintaining systems and processes, and supporting smooth delivery of program activities across Infrastructure Projects and Engineering. This role will see you coordinate assurance and audit program activities; track actions, non-conformance, schedules and performance; support scope development and workshop logistics; liaise with project and audit teams to ensure timely delivery; act as a central contact point; maintain accurate documentation and records; improve systems and workflows; and support stakeholder relationships, with development opportunities across program coordination, assurance processes, stakeholder engagement and operational efficiency. You will build new ways to improve operational efficiency, program tracking and stakeholder responsiveness in a high-workload environment with competing priorities, time-sensitive enquiries, and the need to form strong collaborative relationships across diverse teams and subject matter experts. For more information on this position and business unit, view the role description and information pack.

About you

Your experience in program management, assurance and audit delivery, stakeholder relationship building, high-level administrative support, and sound judgement requiring discretion and political sensitivity formed across program support, audit, operational coordination and stakeholder-facing environments will see you excel in managing competing priorities, overcoming challenges related to timely issue escalation and stakeholder expectations, and bringing structured processes, clear documentation and reliable tracking to lead to smooth program delivery, accurate reporting, and improved operational consistency. You’re recognized as an effective communicator and collaborative team contributor, skilled at coordinating activities, maintaining records, providing timely advice and supporting system and workflow improvements, experienced in assurance and audit programs, administrative services, stakeholder management and program reporting.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work.

If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Flexible work options may be available.

Applications close 11:59 PM Monday 26 October, 2026.