Program Support Officer

Childrens Hospital Foundation; Queensland; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Salary package

3 bonus days of annual leave

NFP salary packaging benefits

Hybrid working

Learning and development opportunities

Counselling and wellbeing support

Corporate health care plan

Job summary

Children’s Hospital Foundation is seeking a Programs Support Officer for the Kidzone playroom at Queensland Children’s Hospital. This casual role runs approx from 30 June 2026 to 30 July 2026, with 8:00 am–4:30 pm shifts on Monday, Tuesday and Thursday, supporting families and children through play and distraction activities.

You will work with the Impact team and volunteers to deliver Kidzone services, manage records, and help run Loans and Bedside Play programs while maintaining high care

Qualifications

• Minimum 1 year delivering social wellbeing programs and services in healthcare, childcare or family service communities.
• Experience creating and running children’s activities and supervising multiple children.
• Experience working with children and young people with disability.
• Ability to maintain professional boundaries, privacy and confidentiality.
• Comfort in engaging with diverse people in a healthcare setting.

Responsibilities

• Support daily operation of the Kidzone playroom.
• Provide support to children and families accessing Kidzone.
• Ensure child minding is delivered within care restrictions for children with higher needs.
• Support delivery of Loans, Bedside Play and gifting activities.
• Record and maintain data related to programs.
• Assist with training and coordination of program volunteers.
• Foster a positive culture among staff and volunteers, leading by example.

Skills

Empathy

Teamwork

Communication

De-escalation

Rapport building

Emotional intelligence

Education

Certificate III in Early Childhood Education and Care

First Aid Certification

Job description

Job Description

*Internal Applications Only*

The Programs Support Officer is responsible for facilitating Children’s Hospital Foundation play and distraction programs for families at Queensland Children’s Hospital. This role supports the delivery of quality child facing entertainment and distraction programs and initiatives including Kidzone playroom, Loans, Bedside Play, and supports the Foundation’s in‑kind donation program.

This is a casual opportunity to support program delivery in Kidzone from approximately 30 June 2026 to 30 July 2026. Hours will be approximately 8.00 am – 4.30pm, Monday, Tuesday and Thursday.

Working closely with the Impact team and volunteers, you will be responsible for:

• Supporting the daily operational requirements of our Kidzone playroom.
• Providing support to children and families accessing our Kidzone playroom.
• Ensure Kidzone child minding is delivered within care restrictions and is considerate of children with higher needs.
• Supporting the delivery of our Loans, Bedside Play and gifting.
• Recording and maintaining data.
• Supporting the training and daily coordination and performance of program volunteers.
• Encouraging a positive culture amongst staff and volunteers demonstrated by leading by example.

Who are you?

• Someone who is child focused and committed to improvement for others and themselves.
• A team player who enjoys collaborating with and supporting others.
• You are passionate about making a real impact in the lives of sick kids.
• A warm and engaging person with a high level of emotional IQ, able to read a room and confidently interact with persons from all walks of life.
• You possess level of comfort to recognise and hold space for the emotive environment of a tertiary healthcare facility.
• Action orientated, not fearful of trying new things and enjoy responding to a fast-paced environment to complete tasks on time.

Key criteria

To be successful in this role, you will possess the following:

• Certificate III in Early Childhood Education and Care or higher preferred but not essential.
• First Aid Certification preferred but not essential.
• Min 1 year experience delivering social wellbeing programs and services in the healthcare, childcare or family service community, including completion of relevant documentation and reporting.
• Experience in creating and running children’s activities and providing supervision to multiple children.
• Experience with working with children and young people living with a disability.
• Experience in de‑escalating children’s behaviours and high stress situations without bias.
• A strong understanding of professional boundaries, privacy and confidentiality.
• Ability to build rapport and relationships with a wide variety of people.

What is our difference?

When you join the team, you’re not just doing another ‘job’. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:

• A market-competitive salary package
• 3 bonus days of annual leave
• NFP salary packaging benefits
• Work/life balance through flexible and hybrid working
• Learning and development opportunities
• Free, confidential counselling and wellbeing support for you and your family
• Corporate health care plan

Applications close COB Thursday 7 May 2026 however, they will be reviewed during this time.

Please Note:

• If you require any adjustments to submit your application, please get in touch with us at .
• We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people living with a disability, the LGBTQI community, people with neurological differences, mature age workers, as well as parents and carers returning to the workforce.
• To be eligible for permanent employment within the Children’s Hospital Foundation you must be an Australian citizen or a permanent resident.
• The Children’s Hospital Foundation is committed to child safety. The Working with Children (Risk Management and Screening) Act 2000 requires that people who work with children in certain categories of employment undergo the ‘working with children’ check. All Foundation employees must be eligible for a Blue Suitability Card, issued by the Department of Justice and Attorney‑General. The issue and maintenance of a positive suitability notice is a requirement for continued employment at the Foundation.