Kidzone Support Officer

Children's Hospital Foundation; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Flexible and hybrid approach to work

Salary packaging options

Additional annual leave

Corporate healthcare plan

Parental leave

Professional development fund

Counselling and wellbeing support

Supervision with a psychologist

Annual wellness initiatives

Modern open plan office in Southbank

Job summary

The Children\'s Hospital Foundation is seeking a Kidzone Support Officer to help run child-facing entertainment and distraction programs at Queensland Children\'s Hospital. This casual role supports daily play, loans and bedside activities, with supervision responsibilities for volunteers and families.

The position operates 9.00 am – 4.30 pm, Monday to Friday, based in the Kidzone playroom, with additional support during busy periods or staff absence.

Qualifications

• Minimum 1-2 years' experience in relevant or similar role or industry.
• Demonstrated ability to follow processes and procedures with a high level of detail.
• Excellent time management, organisation and prioritisation skills with the ability multi-task in a fast-paced environment.
• Problem resolution and analytical skills (can show initiative).
• Excellent customer service and people skills with an ability to maintain a professional demeanour.
• Confident computer skills, including Microsoft Office suite and the use of web-based platforms, to undertake administration tasks relevant to the role.
• A strong understanding of professional boundaries, privacy and confidentiality.
• Experience in the health or childcare industry would be advantageous.
• Experience in working with and guiding volunteers.

Responsibilities

• Lead volunteers and families in the use of Kidzone and Loans digital signin/out systems for accurate records management.
• Ensure Kidzone child supervision is delivered within care restrictions
• Coordinate daily play, resource loans and birthday present requests, ensuring they are facilitated in a timely manner
• Assist the Impact Programs team with other activities, including setup and pack down for Christmas events.

Skills

Volunteer management

Time management

Customer service

Digital sign-in/out systems

Microsoft Office

Privacy & confidentiality

Tools

Microsoft Office

Job description

Internal Applications Only

The role

The Kidzone Support Officer plays a vital role in the delivery of quality child facing entertainment and distraction programs and initiatives.

This hands-on position is based in our Kidzone playroom and supports the day-to-day operation of impact programs that improve the patient and family experience, including Kidzone playroom, Loans and Bedside Play.

This is a casual position, 9.00 am - 4.30 pm, Monday - Friday, and is based at Queensland Children's Hospital. This position will provide additional support to the team when required due to staff absence or busy periods.

Working closely with Kidzone team and the boarder Impact team, you will be responsible for:

• Lead volunteers and families in the use of Kidzone and Loans digital signin/out systems for accurate records management.
• Ensure Kidzone child supervision is delivered within care restrictions
• Coordinate daily play, resource loans and birthday present requests, ensuring they are facilitated in a timely manner
• Assist the Impact Programs team with other activities, including setup and pack down for Christmas events.

Key criteria

To be successful in this role, you will possess the following:

• Minimum 1-2 years' experience in relevant or similar role or industry.
• Demonstrated ability to follow processes and procedures with a high level of detail.
• Excellent time management, organisation and prioritisation skills with the ability multi-task in a fast-paced environment.
• Problem resolution and analytical skills (can show initiative).
• Excellent customer service and people skills with an ability to maintain a professional demeanour.
• Confident computer skills, including Microsoft Office suite and the use of web-based platforms, to undertake administration tasks relevant to the role.
• A strong understanding of professional boundaries, privacy and confidentiality.
• Experience in the health or childcare industry would be advantageous.
• Experience in working with and guiding volunteers.

What is our difference?

When you join the team, you're not just doing another 'job'. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:

• Flexible and hybrid approach to work arrangements
• Attractive salary packaging options - up to $15,900 tax-free per year
• Additional annual leave - Three days for you to use how you like
• Corporate healthcare plan - providing discounted health insurance for you and your family
• Paid parental leave and return to work allowance, in addition to the paid parental leave from the Government
• Professional development fund - we believe in investing in your future
• Free, confidential counselling and wellbeing support for you and your family
• Professional supervision with a psychologist
• Annual wellness initiatives
• Modern, open plan office in Southbank

Applications close COB Tuesday 6 October 2026, however, they will be reviewed during this time.

Please Note:

• If you require any adjustments to submit your application, please get in touch with us at [e-mail].
• We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people living with a disability, the LGBTQI community, people with neurological differences, mature age workers, as well as parents and carers returning to the workforce.
• To be eligible for permanent employment within the Children's Hospital Foundation you must be an Australian citizen or a permanent resident.
• The Children's Hospital Foundation is committed to child safety. The Working with Children (Risk Management and Screening) Act 2000 requires that people who work with children in certain categories of employment undergo the 'working with children' check. All Foundation employees must be eligible for a Blue Suitability Card, issued by the Department of Justice and Attorney-General. The issue and maintenance of a positive suitability notice is a requirement for continued employment at the Foundation.
• The Children's Hospital Foundation is a child safe entity under the Child Safe Organisations Act 2024 (Qld) and is committed to meeting its obligations under the Child Safe Standards, the Universal Principle and the Reportable Conduct Scheme.