Program Specialist IV

Uber Technologies Inc.; Sydney; On-site; AUD 2,755,000 - 4,133,000; Full time

Benefits offered by this job

Stipends

Uber credits

In-office Tue-Thu (on-site)

Job summary

Uber Technologies Inc. is seeking a Master’s student for a 6-month, full-time internship in Sydney. You will help onboard delivery partners and merchants, review documents for safety, and keep the three-sided marketplace moving from sign-up to first order.

The role emphasizes data analysis, cross-functional collaboration, and adapting to shifting policies in a fast-paced, global platform. Potential for future opportunities after the internship.

Qualifications

• Must be enrolled in a Master’s degree with graduation by summer 2027.
• Full duration of internship required (6 months, 35h/week, Mon–Fri).
• Proficiency in Excel or Google Sheets for data extraction and analysis.
• Native French and fluent English.
• Strong communication and stakeholder management skills.

Responsibilities

• Navigate onboarding path from sign-up to first order, identifying friction points.
• Verify and review identity and business documents to ensure safety standards.
• Communicate with clarity across channels to resolve merchant or courier queries.
• Analyze funnel data weekly to spot trends and suggest efficiency improvements.
• Collaborate cross-functionally with Sales, Operations and Support to launch new partners.
• Identify and elevate system bugs affecting ground truth across 11,000+ cities.
• Adapt to shifting priorities and evolving delivery policies.

Skills

Excel/Google Sheets

Data analysis

Communication

French language

English language

Education

Master’s degree in a relevant field

Job description

About the Role

Sales at Uber is where the journey begins for our earners and merchants, and your role as an intern is to make sure that first step is seamless but also set in reality. In our Delivery business, you aren’t just processing documents; you are the architect of a three-sided marketplace, connectingEaters with their favoriteMerchants andCouriers. You are the gatekeeper of quality and the first human connection for those looking to build their livelihood on our platform.

The pace is intense, the volume is high, and the stakes are real from neighborhood restaurants to grocery stores, you help power local commerce at global scale. You’ll thrive here if you have an owner’s mindset and a healthy dose of grit. This isn't a role where you wait for a playbook; it’s one where you help us find a better way to move partners through the funnel faster without sacrificing safety or compliance.

What You’ll Do

• Navigate the path of moving a delivery partner or merchant from sign-up to their first order, identifying and unblocking friction points in real-time.
• Own the integrity of our platform by meticulously reviewing and verifying identity and business documents, ensuring every delivery partner meets Uber’s high standards for safety.
• Communicate with clarity and empathy across multiple channels to turn a merchant's or courier's confusion into a clear plan of action, keeping the delivery ecosystem moving.
• Analyze funnel data on a weekly basis to spot trends in drop-offs whether in food delivery or new verticals like groceries and suggest practical, efficiency-boosting changes.
• Collaborate cross-functionally with Sales, Operations, and Support teams to resolve technical blockers and coordinate smooth launches for new partners in a hyper-local environment.
• Identify and elevate system bugs that impact the "ground truth" of our 11,000+ cities, ensuring the delivery experience remains reliable even under pressure.
• Adapt to shifting priorities and evolving delivery policies in a dynamic environment where you must balance speed with accuracy.

Basic Qualifications

• Currently enrolled in a Master’s degree program (e.g., Business Administration, Economics, Marketing, Operations, Data Analytics, or related fields), with graduation by summer 2027.
• Valid student status and an internship agreement (convention de stage) are required for the full duration of the internship.
• Available for a full-time (35h/week, Monday to Friday), 6-month internship starting1st February 2027.
• Proficiency in Excel or Google Sheets, including data extraction and analysis.
• Native in French and fluency in English.
• Strong communication and stakeholder management skills.
• Open to exploring full-time opportunities with Uber following the internship in case a role becomes available.

Preferred Qualifications

• A "Go Get It" attitude with a proven track record of taking independent action to solve problems.
• Systems thinking mindset—the ability to see how a courier onboarding delay impacts the balance of the entire three-sided delivery marketplace.
• Resilience and the ability to stay calm and productive when market dynamics shift or volume spikes.

Let’s ride together

Ready to ride? Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. This isn't the kind of place where you follow a playbook—it’s where you help write one. If you’re driven by impact, energized by challenge, and ready to shape how the world moves, this is the place for you. What moves us, moves the world—let’s move it forward, together.

Benefits and Work Environment

• Compensation: You will be eligible for various stipends, Uber credits, and other internship-specific perks.
• Office Culture: Offices remain key to collaboration. Unless approved for full remote work, interns are expected to be in-office at least Tuesday, Wednesday, and Thursday.
• Inclusion: Uber is an Equal Opportunity/Affirmative Action employer. We value diverse perspectives and provide reasonable accommodations for candidates with disabilities. Please let your recruiter know if you require any specific assistance by completing this form.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.