Program Manager, Domestic Violence Crisis Line

Women's Safety Services SA; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

6 weeks paid parental leave

Wellbeing days

Trauma‑informed employee assistance

Job summary

Women’s Safety Services SA is seeking a Program Manager for the Domestic Violence Crisis Line (DVCL) to lead service delivery across DVCL, Safe At Home and Personal Protection App programs. The role reports to the Senior Manager and guides team leaders to ensure safe, client‑centred outcomes in collaboration with staff and partners.

You will oversee risk and safety management, drive continuous improvement, and maintain high-quality service delivery while promoting a healthy workplace and strong

Qualifications

• A degree level qualification in Social Work, Psychology, Human Services or a related discipline, and/or equivalent experience.
• Experience in developing and implementing program plans for people affected by domestic and family violence.
• Strong understanding of risk and safety management strategies for people who have experienced DFV.
• Ability to build relationships with diverse and highly vulnerable communities, including First Nations and Culturally and Linguistically Diverse communities.

Responsibilities

• Lead the Domestic Violence Crisis Line, Safe At Home and Personal Protection App programs.
• Provide guidance to teams to ensure high‑quality, client‑centred services.
• Collaborate across the organisation and with external stakeholders for coordinated responses.
• Oversee continuous improvement initiatives and development of services.

Skills

Leadership

Stakeholder engagement

Problem solving

Communication

Team leadership

Education

Degree in Social Work / Psychology / Human Services

Job description

Program Manager, Domestic Violence Crisis Line

Job No: WSS224

Are you an energetic, caring and decisive leader? Looking for a new challenge? Your search might be over…

Women’s Safety Services SA (WSSSA) is a leading provider of support services for women and children experiencing domestic & family violence. Our organisation shares a vision for a society where women and their children live safely and thrive in communities free from all forms of violence. Our staff have passion, courage, and resilience that nurture and support life‑changing outcomes for clients.

THE ROLE

This is an exciting opportunity for an experienced and values‑driven leader to join Women's Safety Services SA as Program Manager, Domestic Violence Crisis Line (DVCL).

Reporting to the Senior Manager, the Program Manager is responsible for the leadership, management and coordination of service delivery across the Domestic Violence Crisis Line, Safe At Home and Personal Protection App programs. These critical services provide crisis intake, case management, outreach and safety‑focused responses to people impacted by domestic and family violence.

The role provides leadership, guidance and support to Team Leaders and service delivery teams to ensure high‑quality, client‑centred services that align with WSSSA's values, practice model and contractual obligations. Working collaboratively across the organisation and with key external stakeholders, the Program Manager contributes to coordinated service responses, continuous improvement initiatives and the ongoing development of innovative and effective domestic and family violence services.

This full‑time position promotes and maintains a healthy and productive workplace through positive leadership, effective delegation, transparent decision‑making and a strong commitment to quality service delivery, safety and accountability.

A full position description can be found HERE.

ABOUT YOU

If you are a collaborative and values‑driven leader who thrives in a fast‑paced environment, we'd love to hear from you. As a key member of the WSSSA leadership team, you will bring a hands‑on approach to leadership, balancing strategic oversight with day‑to‑day operational support. You will enjoy working across complex service environments, leading diverse teams and building strong relationships with staff, client and stakeholders to achieve positive outcomes for people impacted by domestic and family violence.

To be successful in this role, you will have significant leadership experience and a proven ability to manage multiple, complex teams, including services operating across shift work and remote working arrangements. You will also demonstrate:

• A degree level qualification in Social Work, Psychology, Human Services or a related discipline, and/or equivalent experience commensurate with the requirements of the role;
• Experience in developing, and implementing program plans for people affected by domestic and family violence;
• A strong understanding of risk and safety management strategies for people who have experienced DFV;
• Demonstrated ability to build relationships with diverse and highly vulnerable communities, including First Nations and Culturally and Linguistically Diverse communities;
• Significant experience in leading people through the full employee lifecycle, including recruitment, coaching and performance management;
• Strong communication, stakeholder engagement and problem‑solving skills, with the ability to work effectively across internal and external partnerships;
• A current full Australian drivers licence, and be eligible for, or hold a DHS Working with Children Check and National Police Clearance.

WHY CHOOSE WOMEN’S SAFETY SERVICES SA?

We are proud to offer the following benefits to our valued staff:

• Level 7, Social, Community, Home Care & Disability Award
• Generous above award Enterprise Agreement entitlements, including 5 Wellbeing days, On‑Call leave, 6 weeks paid parental leave, Paid Domestic & Family Violence Leave, First Nations Ceremonial and Cultural leave
• Salary Packaging Options: up to $15,900 tax free and other incentives available
• Commitment to work life balance: flexible hours/ways of working
• Career Development Opportunities: promotion opportunities, on the job and in‑house training.
• Women’s led organisation: client‑centered, strengths based, diverse, trauma‑informed, supportive and responsive
• Specialist Trauma‑informed Employee Assistance Program

HOW TO APPLY

It is essential that your applications include your resume and a cover letter addressing the person specification, required competencies and experience within the position description.

APPLICATIONS CLOSE: Friday 14 August 2026

EEO STATEMENT

WSSSA is an Equal Opportunity Employer, committed to building our strengths through a diverse and inclusive workforce. Aboriginal and Torres Strait Islander applicants, applicants of culturally diverse backgrounds, those with disability, and gender diverse applicants are strongly encouraged to apply.

Persons of Australian Aboriginal or Torres Strait Islander descent, who have the appropriate background and skills but do not have the essential qualification, will be entitled to apply for any roles requiring a qualification in Social Work within Women’s Safety Services SA (WSSSA).