Program Management Office Lead

Change Recruitment; City of Melbourne; Hybrid; AUD 116,000 - 194,000; Full time

Job summary

Change Recruitment is engaging on a multi-year energy transformation program in Australia, building the PMO function from scratch to replace core CRM, call centre, and pricing platforms across 660,000 customer accounts.

You will own delivery architecture for the program with a global partner while internal teams build a data platform, marketing tech, customer apps, and payment integrations. Hybrid on-site work with executive visibility and a clear conversion path to late-2028.

Qualifications

• Proven experience leading PMO or program management on large-scale technology transformation programs with multiple concurrent work streams.
• Ability to build detailed delivery schedules from scratch across programs involving third-party implementation partners and internal teams.
• Commercial acumen to model program costs, assess sourcing trade-offs, and advise on resourcing against a business case.
• Experience holding third-party delivery partners accountable in integration-heavy environments with onshore and offshore talent pools.

Responsibilities

• Build and maintain end-to-end delivery schedule across four parallel work streams, with visible interdependencies and milestones.
• Model program costs and lead workforce planning across internal, contractor, fixed-term, and offshore resourcing channels.
• Own risk, decision, dependency, and action registers; actively resolve issues rather than merely log them.
• Manage delivery accountability with partners and coordinate integration and end-to-end testing across the full program estate.

Skills

PMO leadership

Program management

Delivery scheduling

Vendor management

Job description

Build the PMO function from scratch on a multi-year energy retail transformation replacing CRM, call centre, and pricing platforms across 660,000 customer accounts.

You'll own the delivery architecture for a program replacing core CRM, call centre technology, and product and pricing platforms via a global partner, while a parallel internal engineering team builds a proprietary data platform, marketing technology, customer-facing apps, and payment integrations. Four concurrent work streams, no existing PMO infrastructure, and a direct line to senior leadership locally and globally.

The initial engagement is a day rate contract to end of year, up to $1,050 per day, with a clear conversion pathway to a fixed-term role running through to approximately late 2028. That's up to three years on one program, which is rare. The hybrid arrangement is three days on site, giving you genuine access to the people making decisions rather than managing everything through a screen.

This isn't a role where someone hands you a governance framework and asks you to maintain it. You're designing the delivery model, the team structure, and the ways of working during mobilisation. You'll hold partners accountable to scope and commitments, manage a blended talent pool spanning internal staff, contractors, and an offshore delivery centre, and coordinate end-to-end testing planning as satellite systems come online alongside the core platform. The program has executive visibility and global reach. If you want to build something that lasts and see it through to go-live, the runway is there.

What You'll Do:

• Build and maintain the end-to-end delivery schedule across four parallel work streams, keeping interdependencies and milestones visible and achievable.
• Model program costs and lead workforce planning across internal, contractor, fixed-term, and offshore resourcing channels against the approved business case.
• Own the risk, decision, dependency, and action registers, actively resolving issues rather than logging and waiting.
• Manage delivery accountability with partners and coordinate integration and end-to-end testing planning across the full program estate.

What You'll Need:

• Proven experience leading PMO or program management functions on large-scale technology transformation programs with multiple concurrent work streams.
• Demonstrated ability to build detailed delivery schedules from scratch across programs involving a major third-party implementation partner alongside internal engineering build.
• Commercial acumen to model program costs, assess sourcing trade-offs, and present resourcing recommendations tied to a business case.
• Experience holding third-party delivery partners accountable in integration-heavy environments, with workforce planning across onshore and offshore talent pools.

About the Company:

They're a global energy group operating approximately 1,000 MW of renewable and gas-fired generation in Australia and serving more than 660,000 retail customer accounts across six states and territories. They're now investing in a major overhaul of their core technology platforms to support long-term decarbonisation goals.