Program Analyst

ReturnToWorkSA; Adelaide; On-site; AUD 91,000 - 112,000; Full time

Benefits offered by this job

Flexible work options including part‑t

Learning and development programs

Modern offices in Adelaide CBD

Job summary

ReturnToWorkSA in Adelaide is looking for a Program Analyst to support the Digital Transformation Program. You will assist with planning, coordination, reporting and continuous improvement across a large-scale enterprise initiative, collaborating with project managers, stakeholders and partners.

You will become a subject matter expert in program management tools, particularly Jira and Confluence, and help drive governance, risk management and performance insights to achieve program outcomes.

Qualifications

• Experience as a Project Analyst, Project Coordinator, PMO Analyst or similar role.
• Understanding of project governance, reporting and project controls.
• Exposure to project management methodologies, including Agile or hybrid approaches.
• Experience with Atlassian tools Jira and Confluence, or the ability to quickly develop expertise.
• Strong reporting, research and business writing skills.
• Advanced Microsoft Office skills, particularly Excel, PowerPoint and Word.
• Experience working across multiple projects or large transformation programs.
• Strong stakeholder engagement and relationship management capability.
• Exposure to risk, issue and vendor management processes will be highly regarded.

Responsibilities

• Analyse program delivery data, velocity and build throughput, defect and test phase trends, milestone and critical path performance, and provide insights to support decision-making and program outcomes.
• Establish and maintain executive, governance and benefits reporting dashboards.
• Configure, administer and provide support for project management and delivery tools (Jira, Confluence and ServiceNow).
• Maintain the programs RAID register and provide governance support.
• Coordinate program reporting, risks, actions, lessons learned and governance documentation.
• Facilitate workshops, health checks, risk sessions and stakeholder meetings.
• Develop and maintain program templates, frameworks, procedures and documentation.
• Support project controls, compliance and quality assurance activities.
• Monitor program progress, milestones and expenditure and report on variances.
• Coordinate communications and presentations for a broad range of stakeholders.
• Drive continuous improvement initiatives across the Digital Transformation Program.

Skills

Analytical thinking

Communication skills

Organisation

Stakeholder management

Attention to detail

Tools

Jira

Confluence

ServiceNow

Excel

PowerPoint

Word

Job description

The opportunity

At ReturnToWorkSA, we're committed to empowering and supporting South Australians impacted by work injury. As part of our ambitious Digital Transformation Program, we're seeking a Program Analyst to help deliver one of South Australia's largest and most complex enterprise transformation initiatives. This is an exciting opportunity for analytical, organised and collaborative professionals who enjoy working at the intersection of project delivery, reporting, governance and continuous improvement.

The position

Reporting to the Program Manager, Digital Transformation Program (DTP), you will play a critical role in supporting the planning, coordination, reporting and continuous improvement of a large-scale transformation program. You will work closely with Project Managers, technical and business stakeholders, and external strategic delivery partners to ensure effective governance, reporting and program outcomes. You will become a key subject matter expert in program management tools, particularly Jira and Confluence, while driving reporting, insights and operational excellence across the program.

Key Responsibilities

• Analyse program delivery data, velocity and build throughput, defect and test phase trends, milestone and critical path performance, and provide insights to support decision-making and program outcomes.
• Establish and maintain executive, governance and benefits reporting dashboards.
• Configure, administer and provide support for project management and delivery tools (Jira, Confluence and ServiceNow).
• Maintain the programs RAID register and provide governance support.
• Coordinate program reporting, risks, actions, lessons learned and governance documentation.
• Facilitate workshops, health checks, risk sessions and stakeholder meetings.
• Develop and maintain program templates, frameworks, procedures and documentation.
• Support project controls, compliance and quality assurance activities.
• Monitor program progress, milestones and expenditure and report on variances.
• Coordinate communications and presentations for a broad range of stakeholders.
• Drive continuous improvement initiatives across the Digital Transformation Program.

This is a full-time, three-year fixed-term position.

About you

You are a highly organised and detail-oriented professional who thrives in a fast-paced environment and enjoys working with diverse stakeholders. You bring strong analytical capabilities, excellent communication skills and a commitment to delivering high-quality outcomes.

To be successful, you'll bring:

• Experience as a Project Analyst, Project Coordinator, PMO Analyst or similar role.
• Understanding of project governance, reporting and project controls.
• Exposure to project management methodologies, including Agile or hybrid approaches.
• Experience with Atlassian tools such as Jira and Confluence, or the ability to quickly develop expertise.
• Strong reporting, research and business writing skills.
• Advanced Microsoft Office skills, particularly Excel, PowerPoint and Word.
• Experience working across multiple projects or large transformation programs.
• Strong stakeholder engagement and relationship management capability.
• Exposure to risk, issue and vendor management processes will be highly regarded.

About ReturnToWorkSA

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible. We manage premiums and investments while regulating the Return to Work scheme, ensuring fairness, compliance and promoting the health benefits of work.

Why join us?

Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• access to a broad range of wellbeing seminars, webinars and information sessions
• a free onsite gym and bike storage
• discounted corporate private health insurance
• and a proactive EAP provider
• Flexible work options including part time and working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Further information

Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

Program Analyst - DTP - PD - Digital Information Group

The total remuneration package for this position is starting from $101,481 (plus superannuation). The final offer will be commensurate with the successful candidate’s qualifications, skills and experiences.

Inclusion and acceptance

ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?

We are proud to be recognised as an Endorsed Employer for All Women by WORK180. Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.