Program Administration Coordinator

Volvo Group; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development and global opps

Employee Assistance Program

Modern Wacol office with cafe and on‑s

On-site parking

Global organisation commitment to 2025

Job summary

Volvo Group Australia is seeking a Program Administration Coordinator to support and continually improve national parts and service market programs, including ECom and Ship Direct. This 12 month fixed term contract role combines administration, stakeholder coordination, data analysis and process improvement.

You will work closely with Product Managers, suppliers and dealers to ensure orders are processed efficiently, commitments are met and programs run smoothly.

Qualifications

• Experience in administration, program coordination, customer service, supply chain, parts operations or a similar business support role.
• Strong organisational skills with exceptional attention to detail.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Confidence working with data, reporting and business systems.
• Strong communication and stakeholder management skills.
• Proactive mindset with a focus on continuous improvement.

Responsibilities

• Coordinating the administration of ECom, Ship Direct and related programs.
• Processing orders, invoicing and data management through SAP and Volvo Group systems.
• Building and maintaining strong relationships with suppliers, dealers and internal stakeholders.
• Maintaining accurate supplier and dealer databases.
• Monitoring outstanding orders and proactively managing supplier delivery timeframes.
• Investigating and resolving invoicing and order discrepancies.
• Analysing program performance and preparing stakeholder reports.
• Collaborating with IT teams to improve automation and process efficiency.
• Identifying opportunities to streamline workflows and enhance operational performance.
• Supporting ongoing continuous improvement initiatives across the business.

Skills

Administration experience

Program coordination

Customer service

Supply chain

Parts operations

Data analysis

Process improvement

Microsoft Office

SAP

Stakeholder management

Education

Business Administration

Finance

Project Management

Tools

SAP

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

As our Program Administration Coordinator, you'll play a key role in supporting and continuously improving a range of national parts and service market programs, including ECom and Ship Direct. This is a dynamic role that combines administration, stakeholder coordination, data analysis and process improvement on a 12 month fixed contract.

Working closely with Product Managers, suppliers, dealers and internal stakeholders, you'll help ensure orders are processed efficiently, customer commitments are met and programs operate smoothly. You'll also have the opportunity to contribute ideas that improve systems, automate processes and deliver better outcomes for our dealer network and customers.

Key Responsibilities will include:

• Coordinating the administration of ECom, Ship Direct and related programs
• Processing orders, invoicing and data management through SAP and Volvo Group systems
• Building and maintaining strong relationships with suppliers, dealers and internal stakeholders
• Maintaining accurate supplier and dealer databases
• Monitoring outstanding orders and proactively managing supplier delivery timeframes
• Investigating and resolving invoicing and order discrepancies
• Analysing program performance and preparing stakeholder reports
• Collaborating with IT teams to improve automation and process efficiency
• Identifying opportunities to streamline workflows and enhance operational performance
• Supporting ongoing continuous improvement initiatives across the business

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Experience in administration, program coordination, customer service, supply chain, parts operations or a similar business support role
• Strong organisational skills with exceptional attention to detail
• Ability to manage competing priorities and meet deadlines in a fast-paced environment
• Confidence working with data, reporting and business systems
• Strong communication and stakeholder management skills
• A proactive mindset with a focus on continuous improvement
• Sound numeracy skills and an understanding of invoicing or business processes
• Intermediate to advanced Microsoft Office skills
• SAP experience will be highly regarded
• Qualifications in Business Administration, Finance, Project Management or a related discipline are advantageous

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Career development and global opportunities
• Employee Assistance Program
• Modern Wacol office with café and on-site parking
• Work for a global organisation committed to innovation, sustainability and people development
• Be part of a collaborative team supporting one of Australia's leading commercial vehicle businesses

Ready for the next move?

If you enjoy coordinating programs, building relationships, improving processes and delivering exceptional customer outcomes, we'd love to hear from you.

Join Volvo Group Australia and help drive operational excellence across our Service Market programs.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.