Product Training Manager

Liebherr; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Additional Week Bonus Leave

Discounted Corporate Health Insurance

Online resource pool from Liebherr-Wer

Job summary

Liebherr-Australia Pty Ltd’s Mobile Cranes Division in Erskine Park seeks an experienced Product & Training Manager to lead the training function across Australia and New Zealand, while providing high-level technical, product and sales support to internal and external customers.

Reporting to the General Manager, you will design, deliver and evaluate training, coordinate apprentice development and machine handovers, and maintain strong relationships with Liebherr factories and product

Qualifications

• Bachelor degree or 12 months experience; 5 years may substitute qualification.
• Proven technical training, product support or service experience.
• Strong knowledge of technical documentation, diagnostics and product systems.
• TAE40116 or similar is preferred.

Responsibilities

• Develop and continually improve the Mobile Cranes training function across Australia and New Zealand.
• Design, deliver and evaluate technical and product training for customers and employees.
• Coordinate customer and staff training, apprentice development and machine handovers.
• Lead training resources and develop capability and succession plans.
• Provide specialist technical, product and digital support to Sales, Service and customers.
• Maintain strong relationships with Liebherr factories and product stakeholders.

Skills

Training delivery

Leadership

Presentation

Customer service

Communication

Technical support

Education

Bachelor degree

TAE40116 Certificate IV in Training and Assessment

Job description

The Mobile Cranes Division currently has an opportunity for an experienced Product & Training Manager based in Erskine Park. Reporting to the General Manager, this role will lead the training function across Australia and New Zealand, while providing high-level technical, product and sales support to internal and external customers.

Key Responsibilities

• Develop and continuously improve the Mobile Cranes training function across Australia and New Zealand
• Design, deliver and evaluate technical and product training for customers and employees
• Coordinate customer and staff training, apprentice development and machine handovers
• Lead training resources and develop capability and succession plans
• Provide specialist technical, product and digital support to Sales, Service and customers
• Maintain strong relationships with Liebherr factories and product stakeholders

About you

• Relevant Bachelor Degree and 12 months experience, 5 years may be considered in lieu of qualification
• Demonstrated technical training, product support or technical service experience
• Strong knowledge of technical documentation, diagnostics and product systems
• Certificate IV in Training and Assessment (TAE40116) or similar is preferred
• Strong presentation, communication, customer service and leadership skills
• Additional Week Bonus Leave
• Discounted Corporate Health Insurance
• Online resource pool from Liebherr-Werk Ehingen GmbH

Diversity & Inclusion

Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

Culture

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers

Please note: external applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

The company

Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and mostreliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deepfoundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.