Product Specialist

Temperzone Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Onsite Parking

Employee Assistance Program

Yearly remuneration review

Referral program

Job summary

Temperzone Limited in Sydney, Australia, seeks a Product Specialist to support Product Management, Sales and Engineering in delivering innovative HVAC solutions. You will work across technical support, product development, market engagement, and training to bring new products to market and to strengthen the existing portfolio.

You will provide technical advice on HVAC controls, assist with BMS integration and commissioning, and help develop new products.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, or related Engineering.
• 2+ years of practical experience with HVAC controls, BMS integration, and common controls architectures used in commercial air conditioning applications.
• Familiarity with control sequences, programmable HVAC controllers, sensors, actuators, fault diagnostics, commissioning principles, and BMS communication protocols such as BACnet and Modbus.
• Excellent written and verbal communication skills.
• Confident presentation and training delivery skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Proficiency with Microsoft Office applications.
• A self-motivated approach with sound judgement and attention to detail.
• HVAC or ASHRAE certifications are advantageous but not essential.

Responsibilities

• Provide technical product and application support to sales teams, customers, and consultants.
• Support product application advice relating to HVAC controls, BMS integration, commissioning requirements, and control sequences.
• Assist with review of BMS points lists, control narratives, wiring diagrams, and interface requirements for new and existing products.
• Support the development and launch of new products and product enhancements.
• Assist with market research and customer engagement activities to identify opportunities and improve product offerings.
• Participate in product development projects, design reviews, and go-to-market planning.
• Act as the voice of the customer throughout product development activities.
• Support the development and delivery of product training for internal and external stakeholders.
• Collaborate across product management, engineering, sales, marketing, and R&D teams.
• Assist with product strategy execution and promotional activities.
• Monitor and support the resolution of product performance and quality issues in the market.

Skills

HVAC controls

BMS integration

control architectures

communication skills

training delivery

MS Office

presentation

Education

Bachelor’s degree in Mechanical, Electrical, or related Engineering

Tools

BACnet

Modbus

Job description

Welcome to Temperzone! As the recipient of the 2022 ARBS Product Excellence Award, we stand as Australasia's longest-serving air conditioning manufacturer. Our dedication to quality and eco-conscious initiatives reflects in our internationally acclaimed product line. Joining Temperzone means more than just employment; it's joining a tight-knit family where our culture and values permeate every aspect of our work.

Job Description

About the Role: We’re looking for a Product Specialist to support our Product Management, Sales and Engineering teams in delivering innovative HVAC solutions to the market. This is a varied role that combines technical support, product development, market engagement, and training. Working closely with product managers, sales teams, engineers, and customers, you'll help bring new products to market, provide technical expertise, and support the ongoing success of our product portfolio.

Your Day-to-Day:

• Provide technical product and application support to sales teams, customers, and consultants
• Support product application advice relating to HVAC controls, BMS integration, commissioning requirements, and control sequences
• Assist with review of BMS points lists, control narratives, wiring diagrams, and interface requirements for new and existing products
• Support the development and launch of new products and product enhancements
• Assist with market research and customer engagement activities to identify opportunities and improve product offerings
• Participate in product development projects, design reviews, and go-to-market planning
• Act as the voice of the customer throughout product development activities
• Support the development and delivery of product training for internal and external stakeholders
• Collaborate across product management, engineering, sales, marketing, and R&D teams
• Assist with product strategy execution and promotional activities
• Monitor and support the resolution of product performance and quality issues in the market

Desired Skills and Experience

What You'll Bring to the Role:

• Bachelor’s degree in Mechanical, Electrical, or a related Engineering discipline
• 2+ years of practical experience with HVAC controls, BMS integration, and common controls architectures used in commercial air conditioning applications
• Familiarity with control sequences, programmable HVAC controllers, sensors, actuators, fault diagnostics, commissioning principles, and BMS communication protocols such as BACnet and Modbus
• Excellent written and verbal communication skills
• Confident presentation and training delivery skills
• Strong organisational skills and the ability to manage multiple priorities
• Proficiency with Microsoft Office applications
• A self-motivated approach with sound judgement and attention to detail
• HVAC or ASHRAE certifications are advantageous but not essential

What we can offer

• Access to training and development incentives.
• Supportive and collaborative team culture, where employees are valued and contributions are recognised
• Onsite Parking - secure, safe and reserved parking spaces.
• Employee Assistance Program - free counselling and wellbeing support
• Yearly Remuneration review
• Referral program
• The successful candidate must undergo a pre-employment medical examination and complete a national police check.
• Only applicants with the right to work in Australia will be considered.