Product Manager, Identity Verification & CIAM

NCS Australia; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

NCS Australia is seeking a Product Manager (Identity Verification) to own and drive identity verification capabilities within our CIAM transformation program. You will define policies, processes, and customer journeys that balance seamless customer experience, fraud prevention, regulatory compliance, and trust.

Working closely with Senior Product Management and CIAM leadership, you will act as the business product owner for vendor capabilities and integrations spanning document verification,

Qualifications

• Experience as Product Manager/Owner in Digital Identity, Identity Verification, KYC, Fraud or CIAM.
• Strong knowledge of identity proofing concepts including document and biometric verification.
• Familiar with identity verification providers (e.g., Daon) and privacy/regulatory considerations.
• Proven Agile delivery and stakeholder engagement across large teams.

Responsibilities

• Own and drive identity verification capabilities within the CIAM transformation program.
• Define policies, processes and customer journeys balancing UX, fraud prevention and compliance.
• Collaborate with UX, Engineering, Fraud, Cyber Security, Privacy and Operations to set verification levels.
• Support vendor capabilities and integrations for document verification, biometric matching, liveness detection and data validation.
• Monitor metrics such as verification success rates and fraud detection; guide testing and operational readiness.

Skills

Product Management

Identity Verification

KYC

CIAM

Onboarding

Tools

Daon

Job description

NCS Australia is seeking a Product Manager (Identity Verification) to own and drive identity verification capabilities within our CIAM transformation program. You will define policies, processes, and customer journeys that balance seamless customer experience, fraud prevention, regulatory compliance, and trust.

Working closely with Senior Product Management and CIAM leadership, you will act as the business product owner for vendor capabilities and integrations spanning document verification,