Product Manager (Enterprise Delivery)

Propel Health AI; Brisbane; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Employee ESOP

Hybrid working (Brisbane)

Ownership & impact

Career progression

Job summary

Propel Health AI is seeking a Product Manager (Enterprise Delivery) to own the path from customer problem to working solution. You will run enterprise deployments and refine platform features, collaborating with customers and the product and engineering teams.

This hands‑on contributor role reports to the CEO and emphasizes ownership of scope, schedule, quality and outcomes, while maintaining delivery artefacts and stakeholder alignment across clinical, technical and commercial domains.

Qualifications

• 3–8 years experience in a B2B software environment, including at least 2 years owning delivery or product for enterprise customers.
• Experience in a start‑up or scale‑up, comfortable with ambiguity and ownership.
• Track record of taking requirements from customer conversations through to shipped software.
• Hands‑on experience collaborating with engineers and prototyping, not just documentation.
• Confident stakeholder management with senior clinical, technical and commercial audiences.
• The right to work in Australia.

Responsibilities

• Embed with enterprise customers to understand clinical, operational and data workflows and gather requirements directly with them.
• Translate learnings into prioritized inputs for engineering and commitments the customer can rely on.
• Prototype with engineering and product, moving from idea to customer feedback.
• Own end‑to‑end delivery across scope, schedule, quality and outcomes, coordinating client deliverables.
• Act as the primary contact across clinical, technical and commercial stakeholders.
• Maintain artefacts to keep data‑intensive engagements on track: delivery plans, status reports, risk logs.
• Manage risk, change and dependencies and escalate early.
• Own the commercial health of engagements and identify expansion opportunities with the commercial team.

Skills

Customer-facing delivery

Prototype & iterate

Stakeholder management

Ownership

Ambiguity tolerance

Job description

The opportunity

Propel Health AI is healthcare data intelligence platform that harmonises and governs fragmented multimodal clinical data and provides contextual AI tools for clinical research, clinical decision support and population health management. Our customers include specialist hospital groups, CROs, research institutions, biotech and pharmaceutical companies, and medical device manufacturers.

As a Product Manager (Enterprise Delivery) you own the path from a customer's problem to a working solution that ships. You will be responsible for running enterprise customer deployments as well as delivering and refining platform features, informed by discovery you run directly with our customers. This is a hands‑on individual contributor role reporting to the CEO working alongside the product and engineering team.

What you will do

• Embed with enterprise customers to understand their clinical, operational and data workflows, and run requirements gathering directly with them
• Translate what you learn into prioritised, well-specified inputs for engineering, and into commitments the customer can rely on
• Prototype alongside engineering and product, moving quickly from a rough idea to something a customer can react to
• Own delivery end to end across scope, schedule, quality and outcomes, including coordinating client‑side deliverables
• Act as the primary point of contact for your engagements across clinical, technical and commercial stakeholders
• Maintain the artefacts that keep data‑intensive engagements on track: delivery plans, status reports, risk and dependency logs
• Manage risk, change and dependencies proactively, escalating early and clearly
• Own the commercial health of your engagements including spotting expansion opportunities and work with the commercial team to develop proposals

What we need you to have

• 3-8 years experience, including at least 2 years owning customer‑facing delivery or product in a B2B software environment
• Experience in a start‑up or scale‑up, comfortable with ambiguity and a high degree of ownership
• A track record of taking requirements from a customer conversation through to shipped software, not just managing a schedule against someone else's spec
• Hands‑on experience working closely with engineers, prototyping and iterating rather than handing over a document
• Confident stakeholder management with senior clinical, technical and commercial audiences
• The right to work in Australia

Nice to have

• Health‑tech domain experience, with a working understanding of clinical terminology and regulatory considerations
• Experience from inside a CRO, hospital or health service for example clinical operations, clinical research, data or digital health teams and an understanding of how those organisations actually work
• Exposure to healthcare data standards such as FHIR, or to data transformation, harmonisation or integration projects
• Commercial awareness: experience working with commercial teams on scoping, change control, renewals or expansion

Benefits

• Employee Share Ownership Plan (ESOP), so you share directly in the long‑term success and growth of the company
• Hybrid working, minimum two days per week in our Brisbane office
• Meaningful ownership and impact in a well‑funded startup entering its scale‑up phase
• Clear progression as the business scales, with the opportunity to deepen ownership over time

Application Process

• Initial 30-minute conversation to discuss the role, your experience, and what you're looking for
• Product and delivery focused interview or exercise, depending on background and experience
• Cultural interview

Propel Health AI is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We are aware that some individuals tend to only apply for jobs when they meet 100% of the criteria. If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit!