Product Manager, Accessibility: Shape Inclusive Aviation

Qantasgroup; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Travel discounts for employees and affin

Rewards and partnerships discounts

Wellbeing app and mental health tools

Job summary

Qantas is seeking a passionate and strategic Product Manager, Accessibility to drive meaningful change for customers with disability and accessibility needs. Based at Mascot Campus, you will own the accessibility roadmap across the Qantas Group and lead large-scale transformation initiatives across Airports, Digital, CX, and Operations.

You will partner with customers, advocacy groups and government stakeholders to shape Aviation Disability Standards and embed inclusive design into broader

Qualifications

• 5+ years' experience in product ownership, program delivery, project leadership or continuous improvement within complex organisations.
• Experience within accessibility, disability, allied health, public health or related environment, with strong understanding of accessibility needs and outcomes.
• Proven success delivering large-scale transformation initiatives across multiple stakeholder groups.
• Strong stakeholder management and influencing skills, with ability to drive outcomes without direct authority.
• Demonstrated experience leading projects from strategy through to implementation, governance and benefits realisation.
• Strong analytical, problem-solving and critical thinking skills, translating customer insights into improvements.
• Exceptional communication skills with experience presenting recommendations, business cases and proposals to senior stakeholders.
• A passion for delivering exceptional customer outcomes and creating more inclusive travel experiences.

Responsibilities

• Own and deliver the accessibility roadmap across the Qantas Group.
• Lead initiatives that improve accessibility outcomes for customers.
• Partner with customers, advocacy groups and government stakeholders to shape future accessibility priorities.
• Influence strategic decisions across Airports, Digital, Customer Experience, Contact Centres and Customer Operations.
• Support the implementation of Aviation Disability Standards and embed inclusive design into transformations.

Skills

Product ownership

Stakeholder management

Transformation delivery

Accessibility knowledge

Strategy to implementation

Analytical thinking

Communication skills

Customer outcomes

Job description

Qantas is seeking a passionate and strategic Product Manager, Accessibility to drive meaningful change for customers with disability and accessibility needs. Based at Mascot Campus, you will own the accessibility roadmap across the Qantas Group and lead large-scale transformation initiatives across Airports, Digital, CX, and Operations.

You will partner with customers, advocacy groups and government stakeholders to shape Aviation Disability Standards and embed inclusive design into broader