Product Manager

cba; Sydney; Hybrid; AUD 110,000 - 170,000; Full time

Job summary

Commonwealth Bank in Sydney is seeking a Product Manager to own meaningful outcomes across the home buying journey, shaping a high-impact customer experience with broad scope and autonomy.

You’ll help reimagine the CommBank app while gaining exposure to AI-enabled experiences, working in a hybrid environment within the Digital Growth Engine squad in Home Buying. The role is end-to-end with strong focus on customer value.

Qualifications

• Experience delivering digital products, app journeys or customer experience improvements from discovery through to implementation.

Responsibilities

• Champion the customer voice to identify friction and improve the home buying journey.
• Own product work end to end, from shaping opportunities and requirements through to delivery.
• Help reimagine the Buy a Home experience in the CommBank app, creating intuitive and seamless customer journeys.
• Contribute across the squad's digital products, including AI-enabled Financial Companion experiences for Home Buying.
• Partner with design, engineering and stakeholders to manage trade-offs and deliver customer value at pace.
• Shape roadmap priorities while proactively managing risk with Risk and Compliance partners.

Job description

Product Manager

Own meaningful digital product outcomes across the home buying journey.

Shape a high-impact customer experience with broad scope and genuine autonomy.

Help reimagine the CommBank app while gaining exposure to emerging AI-enabled experiences.

Do Work That Matters

Be part of the team at the heart of how CommBank serves Australia. Retail Banking Services supports personal and small business customers with market-leading products, services and digital experiences. You'll join the Digital Growth Engine crew in Home Buying, helping customers digitally navigate one of life's biggest decisions with greater clarity and confidence.

As Product Manager in the Digitally Nurture and Guide squad, you'll help reimagine the Buy a home experience in the CommBank app and contribute across the Financial Companion Home Buying sub-agent. This is a broad, end-to-end product role with a strong focus on customer experience, delivery and measurable value. The role is based in Sydney and works in a hybrid environment.

See yourself in our team

You'll work in a diverse, autonomous squad alongside product, engineering and design colleagues. The team is currently reimagining the Buy a home experience, giving you the opportunity to take ownership of meaningful work and help shape what comes next.

You will

• Champion the customer voice to identify friction and improve the home buying journey.
• Own product work end to end, from shaping opportunities and requirements through to delivery.
• Help reimagine the Buy a Home experience in the CommBank app, creating intuitive and seamless customer journeys.
• Contribute across the squad's digital products, including the AI-enabled Financial Companion experiences for Home Buying.
• Partner with design, engineering and stakeholders to manage trade-offs and deliver customer value at pace.
• Shape roadmap priorities while proactively managing risk with Risk and Compliance partners.

You will bring strong product thinking, transferable digital experience and confidence to work autonomously, whether your background is product management, journey optimisation or customer-centred design and delivery.

We're interested in hearing from people who

• Bring experience delivering digital products, app journeys or customer experience improvements from discovery through to implementation.
• Can independently lead a meaningful piece of work, create clarity and maintain momentum across competing priorities.
• Use customer insight and structured problem-solving to identify opportunities and make sound product decisions.
• Work effectively with engineers, designers and business stakeholders to shape requirements and deliver outcomes.
• Bring a strong user experience lens and can balance customer needs, business value, feasibility and risk.
• Communicate clearly, influence constructively and build trusted relationships across a range of stakeholders.
• Approach risk proactively by identifying, understanding, discussing and acting on current and future risks.

Working with us

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 04/10/2026