Product Manager

etrainu; Brisbane; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

etrainu is seeking a Product Manager to own end-to-end product work for one of our product teams. You will conduct real discovery with customers, shape and deliver features, and guide them to live success.

You will work with your EM, Staff Engineer, and Designer, reporting to the Head of Product, with the role based in Brisbane and two days per week at our CBD office. You will lead discovery, prioritisation, and delivery, ensuring customers gain tangible value while driving business outcomes.

Qualifications

• 3+ years as a Product Manager in B2B SaaS, owning features from discovery through to launch.
• Customer-facing experience: conducted discovery interviews and turned insights into product decisions.
• Able to wear multiple hats: shape processes, create structure, and move things forward.
• Strong collaborator: work with engineers, designers, Sales, Customer Success and Marketing to align priorities.
• Comfortable discussing APIs, integrations and data flows; understands trade-offs and asks the right questions.
• Delivered measurable outcomes: adoption, retention, revenue, or efficiency improvements.
• Everyday AI user: uses AI in product work today to inform discovery, writing, analysis or prototyping.

Responsibilities

• Own your team's projects end-to-end through discovery, shaping, delivery, and go-live.
• Build deep customer understanding and advocate for customers and their industry using data.
• Drive solution discovery with Engineers and Designer; prototype and experiment to shape product experiences.
• Ensure value and viability by delivering real customer value that also sustains the business.
• Collaborate across Customer Success, Support, Sales and Marketing to ensure the product is easy to adopt and sell.
• Work closely with EM, Staff Engineer, and Designer to combine customer and business context.

Skills

Product Management

B2B SaaS

Discovery & Delivery

AI in Product

Stakeholder Collaboration

APIs & Data Flows

Customer Interviews

Prioritisation

Job description

The Company

etrainu is an established leader in online learning design, development, delivery and assessment founded in Australia. We deliver custom solutions to SME organisations domestically and internationally, and our customer-first approach is driving rapid growth in our SaaS products. We're leaning hard into AI, both in how we build and what we build, and the product team is at the centre of that shift.

The Role

We're hiring a Product Manager to own the product work for one of our product teams. This is a true PM role. You'll own your projects end-to-end: discovery, shaping, delivery, and go-live. You'll run real discovery with customers and data, work day to day with your EM, Staff Engineer, and Designer, and follow your work into the wild to make sure it lands.

Shipping isn't enough. Winning is our customers using and getting value from what you build, and you'll be accountable for that outcome with your team. You'll report to the Head of Product, who'll stay close to your work on direction and the bigger priority calls, and you'll contribute alongside the wider Product group on decisions that cross teams. The role is based in Brisbane, with 2 days a week in our CBD office.

Responsibilities

• Own your team's projects end-to-end through discovery, shaping, delivery, and go-live. Sequence the work, prioritise, and communicate trade-offs clearly.
• Build deep customer understanding. Advocate for our customers and their industry using qualitative and quantitative discovery. Lead with empathy, supported by data.
• Drive solution discovery and delivery. Work closely with your Engineers and Designer to look beneath the status quo, using prototypes and experiments to shape great product experiences.
• Ensure value and viability. Deliver real value for customers in a way that also works for the business, and make sure customers actually adopt and get value from what you ship.
• Follow your work into the wild. Partner with Customer Success, Support, Sales and Marketing so what you ship is easy to sell, adopt and support, and drives the outcomes it was meant to. Measure it, learn from it, and iterate.
• Work as a tight unit with your EM, Staff Engineer, and Designer. Bring the customer and business context, hold the quality bar together, and help the team run good discovery.
• Balance concurrent streams of work within the team. Sequence the work and surface trade-offs early, working with your Head of Product when streams compete for attention.
• Use AI fluently in your own workflow and bring AI thinking into what your team ships. Experiment as the tooling and product opportunities evolve.

Experience

• 3+ years as a Product Manager in B2B SaaS, with hands‑on ownership of features or a product area from discovery through to launch. Title matters less to us than what you've owned.
• Customer‑facing experience. You’ve worked directly with customers - in discovery interviews and on projects you delivered for them - and turned what you heard into decisions that changed what got built.
• Builder and executor. You can wear multiple hats: shape the how, create process, and roll up your sleeves to move things forward yourself.
• Strong collaborator. You've worked day to day with engineers and designers, can hold a constructive debate on scope and approach, and communicate priorities and trade‑offs clearly to Sales, Customer Success and Marketing.
• Technically comfortable. You don’t need to write code, but you can follow a conversation about APIs, integrations and data flows, understand the trade‑offs your engineers are weighing, and ask the questions that get to a good decision.
• Delivered measurable outcomes. You've shipped work that moved a number – adoption, retention, revenue, efficiency – and can explain what changed and why.
• Everyday AI user. You use AI in your own product work today (discovery synthesis, writing, analysis, prototyping) and it's changed how you work, not just what tools you list.
• Domain background. LMS, EdTech, or compliance‑focused SaaS experience is an advantage, as is having shipped AI into a product.

About You

• You've been the PM on work you're proud of, and you can tell the story of how and why.
• You have a point of view. You push for what you think is right and change your mind when the evidence says you should.
• Results‑obsessed and biased towards action. Personal responsibility and sense of urgency come naturally.
• Comfortable with ambiguity. You can take a loosely defined problem and shape it into something the team can act on, and you know when to pull others in.
• Calm under pressure. When priorities shift or something breaks, you help the team hold shape rather than adding to the noise.
• Growth mindset. You want to grow into a senior PM, you're hungry for feedback, and you're willing to be wrong along the way.
• Genuinely curious about AI, both how it changes your own work and where it can improve the product.