Product Manager

Qantas; Adelaide; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Discounted travel

Flexible leave including 18 weeks paid

Salary packaging benefits

Wellbeing app

Job summary

Qantas is seeking a Product Manager to design, develop and lead the product strategy for the Qantas Business Rewards business account service experience. You will deliver an exceptional customer experience for SMBs, driving the evolution of member experience and aligning with commercial goals.

Based in our Adelaide Product and Innovation Centre, you will synthesize customer insights and apply human-centred design to drive initiatives that improve the portfolio and customer outcomes while

Qualifications

• Five+ years of experience in Product Management with digital experience.
• Knowledge of airline industry is preferred.
• Tertiary qualifications in Commerce, Technology, Marketing or related fields.

Responsibilities

• Design and lead the product strategy, vision and roadmap for the Business Rewards platform.
• Synthesize customer insights with human-centered design to drive initiatives and enhance satisfaction.
• Collaborate with Senior Leaders and cross-functional teams to align on strategy and commercial decisions.
• Coach and lead an Agile software squad to deliver high-quality outcomes.

Skills

Product Management

Agile/Scrum

Strategic thinking

Leadership

Customer insights

Education

Bachelor’s degree in Commerce/Technology/Marketing

Tools

Agile tools (Jira/Confluence)

Job description

• Great opportunity within our Digital team responsible for the Qantas Business Rewards platform (B2B)
• A fantastic opportunity to lead and coach a squad to deliver world class products
• Full-time permanent position based at our new Product and Innovation Centre in Adelaide

Join Qantas in our brand-new Product and Innovation Centre located in Adelaide to help meet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.

As the Product Manager, you will be responsible for designing, developing and leading the product strategy, vision and roadmap for the Qantas Business Rewards business account service experience, to deliver an exceptional customer experience for small to medium sized businesses. You will drive the ongoing evolution of our member experience within the Business Account, identifying opportunities to enhance customer outcomes and optimise how members strive within the program by earning points. You will be involved in analysing trends, identifying new product opportunities, and ensuring strategic alignment with commercial and customer imperatives.

As part of this role, you will synthesize customer insights and human-centred design to drive product initiatives and enhancements that improve the portfolio's overall product offering and customer satisfaction.

Furthermore, you will drive collaboration and provide advice and counsel on general product portfolio strategy and customer experience to Senior Leaders from across the Qantas Group, including guidance and recommendations on the customer service proposition, revenue generation opportunities and commercial decisions.

You’ll have:

• 5+ years of experience in Product Management, with Digital experience essential.
• Knowledge and experience in the airline industry is preferred.
• Tertiary qualifications in Commerce, Technology, Marketing or relevant qualifications / experience.
• Product Management experience and skills – including strategic thinking and analytical thinking, a customer centric mindset, familiarity with Human Centred Design, research and insights, business requirements and prioritisation, comfortable with Agile and Scrum methodologies, and Business Model Canvas framework.
• Effective team leadership experience – you are someone who enjoys contributing to strong team dynamics and culture.
• Experience leading an Agile software development squad, working closely with a cross-functional team of business analysts, software engineers and designers.
• The ability to influence key stakeholders to achieve strategic outcomes.
• Effective collaboration, communication and presentation skills to provide advice to various stakeholders.
• Demonstrated organisational expertise, with the ability to work within a complex organisation and group policy.
• Strong written and verbal communication skills.

Why Qantas?

At Qantas, your career can take you further than you imagined. You'll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.

You'll find diverse opportunities to grow, personally and professionally. From day one, you'll be supported with hands‑on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas, it's just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 19th of November