Product Enablement Specialist

LEAP Legal Software; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible and hybrid working

Job summary

LEAP is seeking a learning lead to design, build and deliver role-based onboarding and release enablement for LEAP's products. This hands-on role requires deep product knowledge and the ability to create practical guides, videos and e-learning.

You will run live and virtual sessions, maintain a single source of truth for product learning, track progress by role, and collaborate with Product, LEAP Dev, Support and Sales. Flexible and hybrid work in Sydney is offered.

Qualifications

• Deep product knowledge of LEAP and its features.
• Ability to explain complex topics clearly to diverse teams.
• Bias for action with proactive ownership of work.
• Strong collaboration with product, development, support and sales.

Responsibilities

• Design and deliver role-based onboarding journeys for key teams.
• Lead release enablement to prepare teams for new features.
• Create practical learning content: demos, guides and short videos.
• Facilitate live and virtual training sessions.
• Maintain a single source of truth for product learning.
• Track completion and proficiency by role and report results.
• Solicit frontline feedback to improve training quickly.

Skills

Product knowledge

Teaching

Self-starting

Ownership

Facilitation

Stakeholder management

Organization

Education

Cert IV in Training and Assessment

Tools

Articulate

Camtsia

Loom

Scribe

Job description

About LEAP

LEAP is the leading provider of Legal Practice Management Solutions in the world and is part of ATI - one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help lawyers who help people'. The market-leading software we develop, and support is used by more than 71,000 lawyers and their staff in small and medium-sized law firms. Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you'll find yourself in good company here.

What you'll do

Your purpose is to upskill every LEAPster on our products. You'll create a clear, role-based learning pathway so every LEAPster can learn our products - from new starters getting confident and productive faster, to existing teams deepening their product skills - and make sure our teams are ready for every new feature and release before our clients see it. This is a hands-on role for someone who knows LEAP's products deeply and loves helping others get there too. You'll design, build and deliver the training yourself - working closely with Product, LEAP Dev, Support, Sales, Customer Success etc. - and you'll own the results.

To make this happen, you will:

• Own product onboarding - design and deliver role-based product onboarding journeys (e.g. Support, Sales, Customer Success, Implementation) that cut time to competency.
• Lead release enablement - partner with Product so our teams are trained and ready for new features and releases, before or at launch.
• Build the content - create practical, bite-sized learning - demos, walkthroughs, short videos, guides, sandbox exercises and knowledge checks.
• Facilitate - run engaging live and virtual sessions for new starters and existing teams.
• Keep it current - maintain a single source of truth for product learning, updated with every release.
• Track and report - set up product learning, track completion and proficiency by role, and share what's working.
• Listen to the front line - use feedback from Support, Sales and Customer Success to spot knowledge gaps and fix them fast.

What you'll bring

• Deep product knowledge - expert-level knowledge of LEAP.
• A natural teacher - you explain complex things simply and love seeing people "get it".
• Bias for action - you move fast, launch a first version, get feedback and improve it. You don't wait to be told what's next.
• Ownership - you plan your own work, hit deadlines and keep stakeholders updated without being chased.
• Content creation skills - you can build clear guides, videos and e-learning with tools like Articulate, Camtasia, Loom or Scribe - or you're keen to learn quickly.
• Confident facilitator - you engage groups in the room and online.
• Stakeholder savvy - you build strong relationships with Product and frontline teams and get what you need from them on time.
• Highly organised - you juggle onboarding cohorts and release schedules without dropping the ball.
• Nice to have - LMS experience, or a training qualification such as a Cert IV in Training and Assessment.

Why join LEAP?

Your work matters. Helping lawyers help people sits at the heart of everything we do. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve.

Make an impact. You won't be another 'cog in the wheel' here. We give full trust and autonomy for you to be heard, to work on big & complex projects - and to make a real difference.

Work with a group of authentic, passionate people who love what they do.

Flexible and hybrid working.

We'd like to find this person in Sydney, but we want you to work in a way that suits you and we're open to flexible arrangements that support you.

Grow your career with us. Our founder Christian Beck has been building legal tech businesses for over 30 years. There are opportunities galore to expand your career based on where your int