Product Enablement Architect

HUB24 Limited; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible hybrid working

Employee Share Scheme

Parental leave enhancements

Wellbeing support

Discounts

Job summary

HUB24 Limited in Melbourne invites applications for a permanent Product Enablement Lead. The role focuses on shaping how product teams work, delivering across myhub, Engage and myprosperity with structured templates, documentation and reporting.

You will enable faster decision-making and clearer stakeholder communication. The position emphasizes turning product strategy into practical tools, reducing admin, and improving knowledge sharing through tried methods and AI-assisted approaches.

Qualifications

• At least 5 years’ experience in Product Operations, Product Enablement, Product Management, Customer Experience, Knowledge Management or a similar discipline.
• Experience building scalable frameworks for documentation, knowledge systems, reporting and ways of working that teams genuinely value and use.
• Strong written communication and information design skills, with the ability to create documentation that is clear, engaging, visually intuitive and easy to navigate.
• A customer experience mindset, with the ability to design solutions that support both internal teams and end customers.
• A pragmatic approach to process, knowing when structure adds value and when simplicity is the better solution.
• Confidence working across cross-functional teams and influencing stakeholders at different levels of the organisation.
• A keen interest in how AI can improve knowledge sharing, reduce administrative overhead, surface insights and help teams work smarter.
• Curiosity about emerging product enablement practices, tools and technologies, with a willingness to experiment and find better ways of working.
• Strong attention to detail, balanced with a commercial and outcome-focused mindset.
• A natural ability to bring order to complexity and create clarity in fast-moving, evolving environments.

Responsibilities

• Create and maintain shared templates, reporting rhythms and reusable assets that help the product team work more consistently and support a sustainable operating model.
• Own and improve the documentation framework across the portfolio, including product guides, discovery artefacts, release updates, content standards and user-facing materials.
• Partner with Product Managers to design reusable templates and standards for discovery, documentation, stakeholder reporting, roadmap updates and product communications.
• Support roadmap hygiene and consistency in Productboard, ensuring opportunities, priorities and updates are clear, current and easy for different audiences to understand.
• Help ensure important context, including product intent, trade-offs and decision rationale, is captured and carried through from discovery into delivery.
• Contribute to a repeatable discovery practice across framing, research, synthesis and validation as the product portfolio continues to grow.
• Improve workflows, tool use and shared artefacts to reduce avoidable coordination and administrative effort across Product, UX and delivery teams.
• Help optimise product enablement tools such as Figma, Dovetail, Confluence and Productboard to support speed, consistency and shared understanding.
• Coach and enable Product Managers, designers and engineers to adopt templates, standards and tools that improve the way the team works.
• Work with the CX Designer, SMEs and Customer Success team to ensure product copy, collateral and support materials are consistent, scalable and customer-focused.

Job description

HUB24 Limited in Melbourne invites applications for a permanent Product Enablement Lead. The role focuses on shaping how product teams work, delivering across myhub, Engage and myprosperity with structured templates, documentation and reporting.

You will enable faster decision-making and clearer stakeholder communication. The position emphasizes turning product strategy into practical tools, reducing admin, and improving knowledge sharing through tried methods and AI-assisted approaches.