Product Analyst

Qantas Group; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Discounted air travel

Flexible leave options

Wellbeing support

Job summary

Qantas Group is seeking a Product Analyst for the B2C AI Team at the Mascot Campus. You will partner with business and technology to drive AI-enabled features spanning Generative AI, intelligent automation, and conversational experiences.

The role focuses on delivering capabilities that improve customer experiences and operational efficiency, with responsibilities across the product lifecycle from concept through to BAU and partnerships with service providers.

Qualifications

• 3+ years in Business/Systems Analysis or IT delivery.
• Degree qualified or equivalent experience.
• Experience with Scrum, Kanban, lean and design thinking.
• Experience with data analysis and insights.
• Familiar with JIRA and Confluence.
• Interest in emerging AI technologies.

Responsibilities

• Act as conduit between business and technology.
• Lead product lifecycle from concept to operations.
• Govern service partners to meet commitments.
• Deliver AI-enabled features to improve customer experiences.
• Collaborate across functions to improve processes.

Skills

3+ years experience

IT Delivery experience

Security & risk mgmt

JIRA & Confluence

Data analytics

Stakeholder mgmt

AI interest

Technical depth

Education

Degree qualified

Tools

JIRA

Confluence

Job description

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Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.\

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\Great opportunity within our Qantas Technology – B2C, Digital & Payments Domain – AI Team\\

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\Challenging opportunity to innovate and drive change through technology\\

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\Permanent full-time position based at our Mascot Campus\\

\At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.\
Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving.\The \Product Analyst\ role works with business partners, wider technology domains and external parties to act as a conduit between the business & technology. The product analyst supports and when required leads the lifecycle for designated products. Their underlying technology sub-systems and is accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes – from concept through to operations. Product Analysts are to work with the organisation to help stakeholders improve their processes and systems and support the delivery of new features, enhancements and initiatives. They govern service partners to ensure product features are delivered to commitments, meets business requirements and service levels. The Product Analyst has a customer-centric mindset with a drive for continuous improvement and innovation.\The Product Analyst role within the B2C AI Team, offers a unique opportunity to help shape Qantas' AI future, working on innovative initiatives spanning Generative AI, intelligent automation, conversational experiences and AI-powered customer and employee solutions. You will play a key role in delivering capabilities that enhance customer experiences, improve operational efficiency and help establish the foundations for how AI is leveraged across the Qantas Group.\You’ll have:\\

3+ years’ experience in the areas of Business or Systems Analysis, Product or IT Support or related disciplines\

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Degree qualified, or equivalent industry / technical experience and qualifications\

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Proven track record of operating in IT Delivery environments from concept to BAU\

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Basic to Expert (varies by desired level) understanding and use of modern delivery frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and others.\

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Experience in security management practices, risk management, vulnerability management and penetration testing.\

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Prior experience with, and strong comfort using, collaboration tools such as JIRA and Confluence to document and manage stories and other documentation\

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Experience (varies by desired level) in working with data sets to deduce accurate insights\

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Demonstrated ability to partner and collaborate across multiple functions and levels\

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Experience in IT Operations and / or working in ongoing product lifecycle\

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Demonstrated technical expertise, utilising a depth and breadth of knowledge and practical experience within a specific technical area. Stays up to date with regulatory and other change in the technical area, and understands how they apply to Qantas\

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Stakeholder engagement and management skills\

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An interest in emerging AI technologies and a willingness to learn and contribute within a rapidly evolving AI environment.\

\Why Qantas?\Ifyou’resuccessful in your application,you’lljoin a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.\There are many different opportunities across our team, which meansyou’llbe able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you canmaintainthehigh standardsour customers have come to expect and can continue to develop over time.You’llbe supported from day 1 withon the jobtraining and coaching as well as our formal training opportunities. While you may start in this role,we’vegot a greattrack recordof supporting our people to take their career in so many different directions, the destinations are endless.\The Qantas employee benefits program offers amazing benefits that extend well beyond travel.\\

\We love to travel:\Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.\

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\We have flexible leave options:\Make use of leave and flexible working opportunities including 18 weeks paid parental leave andadditionalpurchased leave options.\

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\We’llgive you access to thousands of rewards:\Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing,leisureand entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.\

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\We’llsupport your wellbeing:\Whether its learning to better support your own and others’ mental health, our interactive wellbeingappor your very own tailored nutrition plan.\

\Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.\Applications close: 29 September 2026\