Process Intelligence Lead - Data Platform

Vocus; City of Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work environment

Staff discounts

Parental leave

Study leave

Job summary

Vocus is hiring a Process Intelligence Lead – Data & Platform in Melbourne to establish and operate the technical backbone of our process intelligence capability. You will transform data from Salesforce and connected systems into end-to-end visibility of how work flows across Vocus.

You will build scalable data models, onboarding governance, and reusable data pipelines while ensuring data quality and security.

Qualifications

• 4+ years' experience in data engineering, process mining, process analytics or related disciplines.
• Hands-on experience with a process mining platform such as Apromore, Celonis, SAP Signavio or similar.
• Strong SQL and data engineering skills, including event log creation and multi-system data integration.

Responsibilities

• Build, configure and operate the Process intelligence capability process mining platform and supporting data environment.
• Develop event logs, data pipelines and integrations that connect process data across multiple enterprise systems.
• Integrate data from Salesforce, ServiceNow, Telflow, billing platforms and other operational systems to create end-to-end process visibility.
• Design and maintain a reusable process intelligence data model that can scale across multiple business value chains.
• Establish repeatable data onboarding, governance and documentation practices.
• Ensure data quality, lineage, integrity and platform performance to support trusted business insights.
• Partner with Process intelligence capability expert services to accelerate implementation while building internal capability.
• Ensure all platform and data activities align with Vocus security, privacy and governance requirements.
• Work closely with business, technology and analytics stakeholders to continuously improve process intelligence capability.

Skills

Data engineering

Process mining

Process analytics

SQL

Education

Information Systems / Engineering / Data Analytics qualification

Tools

Apromore

Celonis

SAP Signavio

Job description

Vocus is hiring a Process Intelligence Lead – Data & Platform in Melbourne to establish and operate the technical backbone of our process intelligence capability. You will transform data from Salesforce and connected systems into end-to-end visibility of how work flows across Vocus.

You will build scalable data models, onboarding governance, and reusable data pipelines while ensuring data quality and security.