Process Improvement Specialist

Toyota Finance Australia; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hours

Career development

Parental leave (26+8 weeks)

Wellness facilities

Employee Assistance Program

Volunteer days

Car benefit

Job summary

Toyota Finance Australia is seeking a Process Improvement Specialist to drive operational excellence across the Fleet Management function. You will analyse current processes, identify improvement opportunities, and support initiatives that boost efficiency and customer experience.

You\'ll lead workshops, map processes, and develop governance and KPIs while partnering with Sales, Distribution, and Operations to embed continuous improvement across a large organisation.

Qualifications

• Experience in process improvement or business analysis within a large organisation.
• Ability to map processes and develop governance frameworks.
• Strong stakeholder engagement and workshop facilitation.
• Analytical and problem-solving skills.

Responsibilities

• Review and map current Fleet Management processes to identify gaps and inefficiencies.
• Facilitate workshops to understand challenges and gather requirements.
• Lead end-to-end process improvement initiatives and drive design, implementation and enhancement of processes.
• Develop governance, KPIs and performance measures to improve outcomes.
• Collaborate across Sales, Distribution, Operations and other functions to embed continuous improvement.

Skills

Process improvement

Business analysis

Project coordination

Stakeholder management

Job description

Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people. In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

At TFA we’re committed to empowering our customers to get into their new car and onto the road. We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.

Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.

From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.

We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We’re working towards a future where we look out for each and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at TFA.

What you'll contribute to

As a Process Improvement Specialist, you will play a key role in driving operational excellence across Toyota Fleet Management. Working closely with stakeholders across the business, you'll analyse current processes, identify improvement opportunities, and support the delivery of initiatives that enhance efficiency, customer experience, and business performance. You'll bring a continuous improvement mindset and use business analysis techniques to understand challenges, uncover root causes, and develop practical solutions that support strategic objectives.

How you'll make an impact

• Review, analyse and map current business processes to identify gaps, risks, inefficiencies and opportunities for improvement across the Fleet department.
• Facilitate stakeholder workshops and requirements-gathering sessions to understand business challenges, identify root causes and develop practical, sustainable solutions.
• Lead and support end-to-end process improvement initiatives, driving the design, implementation and continuous enhancement of operational processes.
• Develop and maintain process governance frameworks, controls, KPIs and performance measures to improve consistency, compliance and business outcomes.
• Build strong relationships across Sales, Distribution, Operations and other business functions to foster collaboration and drive a culture of continuous improvement.

Your attributes -

• Demonstrated experience in business process improvement, business analysis, project coordination or continuous improvement roles within a complex business environment.
• Strong understanding of process mapping, process optimisation, governance frameworks and driving operational efficiency.
• Proven ability to build strong stakeholder relationships, influence outcomes and collaborate effectively across multiple business functions.
• Excellent analytical, problem-solving and critical-thinking skills, with the ability to identify opportunities and implement practical solutions.
• Exceptional communication, facilitation and organisational skills, with the ability to lead workshops, manage competing priorities and deliver results in a large, fast-paced organisation.

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets. Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces
• Career Development
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund
• Employee Car Benefit Scheme

We are an equal opportunity employer.We celebrate diversity and are committed to creating an inclusive environment for all employees.We are happy to adjust the recruitment process for your accessibility requirements.

Toyota is an endorsed employer for all women.Please review Work180 website for further information.