Process Improvement Analyst

Bank Australia Limited; Australia; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

14% super

Free counselling

Free flu vaccinations

Discounted gym memberships

Study assistance

Paid parental leave

Volunteer leave

Bereavement leave

Gender affirmation leave

Job summary

Bank Australia is seeking a Process Improvement Analyst to identify, analyze, and implement improvements across business processes, driving efficiency, cost reductions, and better service delivery. You will map current processes, gather insights through workshops, and embed automation and AI into redesigned workflows.

You will collaborate with Operations, IT, Risk, People & Culture and Transformation teams, monitor outcomes, and report ROI to senior leaders.

Qualifications

• Strong stakeholder-management skills across all levels of the organisation.
• Excellent communication and facilitation to translate requirements into outcomes.
• Highly analytical and logical thinker with strong problem-solving and attention to detail.
• Ability to manage multiple actions and priorities concurrently within complex projects.

Responsibilities

• Analyse end-to-end business processes using data, stakeholder input and industry best practice to identify inefficiencies, risks and improvement opportunities.
• Facilitate workshops and interviews to gather insights, validate pain points and co-design improved processes.
• Develop high-quality process maps, workflows and documentation (e.g. Visio, BPMN 2.0).
• Recommend and implement process improvements, including automation opportunities and performance metrics.
• Embed automation and transformational technologies (including AI and AI agents) into redesigned processes.
• Collaborate with Operations, IT, Risk, People & Culture and Transformation teams to ensure effective implementation and change adoption.
• Monitor, measure and report on improvement outcomes such as cycle-time reduction, cost savings and stakeholder satisfaction.
• Support enterprise-wide continuous improvement initiatives and promote a culture of operational excellence.
• Present findings, insights and ROI to senior leaders and executives to gain alignment and support.
• Engage with internal teams, customers and external bodies to ensure improvements meet quality, risk and compliance expectations.

Skills

Stakeholder management

Communication

Analytical thinking

Project prioritization

Collaboration

Change management

Process improvement

Data analysis

Tools

Excel

Power BI

SQL

Visio/BPMN

Job description

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

The Process Improvement Analyst is responsible for identifying, analysing, and implementing improvements to business processes to enhance efficiency, reduce costs, and improve service delivery. This role involves working closely with cross-functional teams to map current processes, identify gaps, and recommend data-driven solutions.

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Analyse end‑to‑end business processes using data, stakeholder input and industry best practice to identify inefficiencies, risks and improvement opportunities.
• Facilitate workshops and interviews to gather insights, validate pain points and co‑design improved processes.
• Develop high‑quality process maps, workflows and documentation (e.g. Visio, BPMN 2.0).
• Recommend and implement process improvements, including automation opportunities and performance metrics.
• Embed automation and transformational technologies (including AI and AI agents) into redesigned processes.
• Collaborate with Operations, IT, Risk, People & Culture and Transformation teams to ensure effective implementation and change adoption.
• Monitor, measure and report on improvement outcomes such as cycle‑time reduction, cost savings and stakeholder satisfaction.
• Support enterprise‑wide continuous improvement initiatives and promote a culture of operational excellence.
• Present findings, insights and ROI to senior leaders and executives to gain alignment and support.
• Engage with internal teams, customers and external bodies (including auditors and regulators) to ensure improvements meet quality, risk and compliance expectations.

What you will bring

• Strong stakeholder‑management skills, with the ability to engage, influence and manage expectations at all levels of the organisation.
• Excellent communication and facilitation skills, able to translate business requirements into clear, practical outcomes.
• Highly analytical and logical thinker, with strong problem‑solving capability and attention to detail.
• Ability to manage multiple actions and priorities concurrently within complex projects.
• Collaborative mindset, thriving on co‑designing solutions and delivering shared outcomes.
• Confidence to challenge existing thinking constructively and drive positive change.
• Proven experience in process improvement, business analysis or operations, with strong familiarity with continuous improvement methodologies.
• Proficiency in data analysis and process mapping tools (e.g. Excel, Power BI, SQL, Visio/BPMN).
• Strong change‑management capability, supporting adoption and embedding of improved processes.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.